Compare Seattle Coffee Gear vs Whole Latte Love

"We recently purchased a coffee machine that unfortunately developed an issue within the first week of use. Jake from Seattle Coffee Gear was very patient and guided us through the process of diagnosing the problem. Once the issue was identified, he offered us two options. We chose to return the machine and were able to do so smoothly."

"I bought an open box espresso machine and they took my mo why and said would send out soon. I waited a week and no email. If it is open box you have the product onsite. I contacted them and complained. They said oh your order was cancelled. We can’t see why but just reorder and try paying through PayPal and it will work better likely. Oh and your money will be refunded in a few days. I said why would PayPal work better. You took my money and had it for a week and just didn’t deliver on the product! I’m not paying you again for no service. They couldn’t tell me anything! Poor customer service and just a bad company to deal with! Avoid them!"

"Items were sent promptly via UPS which is fine. However, Whole Latte Love expressly decided to limit every single option to facilitate delivery. They chose to forbid pre-signing for delivery as well as disallowed package to be held at UPS store when they shipped package. The only way to get delivery from this company’s is to be present when attempt is made. I have never before encountered a company that made it so difficult."