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Shar Music
"I bought an expensive set of violin strings from SharMusic a few months ago and one of the strings just broke even though cheaper sets of strings that we bought elsewhere have lasted much longer. I spoke to a case manager or supervisor there and she was completely indifferent and unhelpful. I asked if she could waive shipping while I pay for a replacement string. She said no emphatically, claiming that they would be out the shipping cost. What kind of company won't give $9 in free shipping to a customer who previously spent $80 at the store and could have been a return customer? She says the string breaking could have been user error, but it's not the first set of strings that we have ever bought. On the other hand, it's the first set that has had a string break in such a short time! Don't buy from a company who won't stand behind their products or even do the bare minimum to retain customers!"
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