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Staples Office Supplies & Technology
"online order cancellation without explanation. we had to speak with a stateside agent, who does not take direct calls but can only be re-routed by first-line agents who are in the philippines. even after dropped call transfer and 20 min wait, jessica was cold, unwilling to reprocess (as email had directed) and unsympathetic. could not even reach someone higher up than her. complete waste of time. they get paid to do nothing in total honesty. email to their cs manager shannon norman was bounced back!"
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