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Star Trek Shop
"There was no clear shipping address confirmation step at the point of ordering, so they shipped to an old out-of-state address. I contacted them immediately (2 minutes) after I detected the error and they said they couldn't cancel the order or change the address. This was DAYS before they actually shipped the package. They said they couldn't do anything and to contact the shipper (DHL). Their systems are completely automated with no mitigation options, so I just had to let it happen. The shipper (DHL) said they couldn't do anything either. So it was shipped to the wrong address and lost. Horrible systems, horrible customer service. Avoid."
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