Compare Toyotapartsdirect.ca

"Save yourself some money and buy from Toyota Parts Direct."

"I ordered a piece of weather stripping for my car on 2024/08/06. On the 13th, I received an e-mail looking for feedback about how toyotapartsdirect.ca did. They hadn't even processed my order. On the 16th, I received an e-mail indicating the order had been received. On the 19th, I received another e-mail indicating my order had been shipped; two weeks after ordering, they finally got around to shipping? My shipping address is a business with regular hours & full-time staff; they never received anything. Owing to travel, I returned to my office in late September, checked the tracking number, only to discover a delivery was attempted to my billing address, where no-one could receive it, and it had been returned. On contacting customer service, I was told by their AI bot that orders left this long are not refunded. On phoning customer service, I was told that I should contact their bot, which in turn just kept apologizing, and insisted my comments would go to the right place: nowhere, obviously. With customer service like this, I'll just buy from the dealership. The amount of time I have wasted trying to figure out where this item ended up is just not worth the money I saved; oh, sorry, the money I threw away for nothing. If you're considering buying from toyotapartsdirect.ca, save your money; shop somewhere else."