ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Compare Wag.com vs Chewy.com

Compare prices, policies, and customer reviews of Wag.com and Chewy.com



Overall Satisfaction

The overall satisfaction based on ResellerRatings algorithm that factors in recency of reviews. (Learn More).


91 reviews
0.50 / 5

85,306 reviews
0.98 / 5


Activity Rate

How recently the merchant has reached out to customers.

Wag.com: not active
Chewy.com: not active


Resolves Issues

Customers can change a negative review to positive after a helpful interaction with these merchants.

Wag.com: no
Chewy.com: no

Helpful Positive Reviews

Positive reviews found most helpful by ResellerRatings users


Helpful Critical Reviews

Critical reviews found most helpful by ResellerRatings users

Wag.com

1/5

2024-02-22

No way to reach customer service to get money back

"I was pretty much taken for $181 for a boarding that I booked and my border did not show up or cannot pick up my dogs in time for my event. I was ready to take my dogs to her, but she insisted on picking them up, which should’ve been a red flag for me but she had previously walked my dogs so I trusted her. She could not pick them up that morning as she told me she would or I should say that afternoon and I tried to get away to take them to her but I was already late for my event. She told me to go ahead and cancel so that I could get my money back but then she started her app as if she started the walk or the service. I had no way to cancel and I lost $181 and she never watched my dogs. After trying everything to reach someone at Wag, I looked on my app and I saw $73 credit. I spent $181 and they only gave me $73 credit for no service at all. Do not use them use Rover. Their customer service is much better."

Chewy.com

1/5

2024-01-02

Refuse returns

"They say I mistakenly ordered the worng prescription. They refuse a return."


Categories

See how each seller ranks within their respective category. Category rank is computed by comparing the aggregate rating of each merchant with more than 150 reviews.

Wag.com does not meet the criteria to be ranked

Chewy.com is ranked #2 out of 93 in hobbies & leisure