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XFX
"A few months ago, I purchased a XFX Speedster MERC310 AMD Radeon RX 7900XT Ultra. I discovered my Hotspot on my card was exceeding 100C, hitting up to 110C.
I reached out to your customer support and the guy’s name was Erik.
He was very helpful, the problem I had is very upsetting to me from an IT support perspective. You see I to work in IT and as an IT professional I never would have asked my client to repair a defective product for them self’s while it was still under warranty. He informed me that XFX has no advanced RMA support and as a customer who paid almost $900.00 US dollars, I find that unexpected.
I have had defective hard drives and even motherboards and the vender offered me advanced RMA, sometimes with a $50.00 deposit and sometimes no deposit. The point being I never had to have my system fulling down waiting for a replacement part that was defective. Now that’s not to say he didn’t offer me the option to do an RMA, just that XFX didn’t do advanced RMA’s. I find that very sad.
I first did as he advised and tightened done the 4 screws and that did bring down the temps to between 75-85C, and then decided to get some premium CPU thermal paste and re applied that and now the temps are averaging 72-82C with peaks at 88C for a second or two.
My biggest concern is even thou he said that piercing the warranty sticker won’t void the warranty, I am worried if I need warranty work going forward that someone will decide that because I fallowed the techs advise that my warranty will be voided.
You see as an IT person I also consider myself a customer service rep as well and as such to me giving my clients the best posable service is everything. Therefore, I see things as all IT/customer service professionals should be doing the same.
So, after redoing thermal paste for the 3rd time I reached back out to XFX and they were willing to give me an RMA, but they want me to send the card in first for something that is a known issue, and they claim they have no advanced RMA feature.
So that would put my computer down for god only knows for how long, and from what I have seen online could be a real long time.
And to top it off I get some tech who acts like an **** and says mark@xbez Type:1
This is the end of the road on this question. We answered it and the answer was "No."
XFX customer service is the worst I have ever seen.
"
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