Compare prices, policies, and customer reviews of eFireplaceStore.com
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Positive reviews found most helpful by ResellerRatings users
eFireplaceStore.com
"These days it's hard to trust any online order, but everything was delivered in a timely fashion and the product was just as described. In my book that's a win!"
Critical reviews found most helpful by ResellerRatings users
eFireplaceStore.com
"I purchased a set of fireplace doors and some embers. The doors arrived in a cheezy box (china?), barely wrapped and the box was open and damaged, the doors were not broken. The doors did not fit my fireplace opening, so I began the adventure of a return. The doors cost $299.00 plus tax. When I emailed to return them, it said to use the box it was shipped in, put no stickers on including a (fragile) sticker. I used the same cheezy box, purchased a heavy duty wrap unlike the thin one the doors were packed in and sent it using UPS. Was told via email that the doors were broken and they would not give me a refund. By the way I was told I had to pay the $33.51 for return shipping and a restock fee of over $40.00. Received an email stating they would not refund the money. Spoke with several employees to no avail. UPS would not cover anything glass I was told when trying to recover some of the cost.
Bottom line is be care full ordering from them, because it is impossible to make a return."
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