Compare Passport Toyota

"I drive past 2 other Toyota dealerships to get to Passport."

"I set up the appointment for 7:30am on November 29th. The appointment was to switch the wheel rims on my 2024 4runner. The rims were on site, and only needed the tires taken off. Tim Campbell had assured me in advance the tire pressure sensors would be able to be switched over. He also assured me the job would only take 2 hours. I arrived on time and my truck was taken back at 7:30. I talked to Tim at 8:00 when the parts department opened to discuss purchasing black lug nuts. At 8:30 Cline took me back to the bays to get my wallet out of my truck. In the process, we saw my truck was on the lift and my lugs and wheels were removed. An hour later Cline approached me with a technician to inform me the sensors would not be transferrable and I would need to pay an astronomical amount for new sensors. Would they accept me purchasing genuine Toyota sensors through the parts portal for a lower price? No. Fine, let's keep things moving. The next three hours were a series of Cline giving my the same two, absurd, infuriating excuses. He informed me that the technicians were being extra careful to avoid scratching the black matte surface of my new rims. He informed me that the tire pressure sensors needed to be programmed. Repeatedly. This is insane and I'm insulted with how stupid staff apparently think I am to give the same, lame excuses again and again. Remember, the wheels were off the truck at 8:30 and I left at 12:30. So apparently the technicians at Passport Toyota are so wild, they're prone to accidentally scratching the surface of rims Toyota specifically designed to be mounted on their rough and rugged, off-roading capable truck. They need to spend an hour per wheel removing a tire, mounting a tire on the new rim, and lifting the assembled wheel approximately 5 feet off the ground onto the truck. Apparently, the tire pressure sensors Toyota uses also need 3 hours to program and calibrate. Are they used on thousands of tires across the country? yes. Have they been optimized to reduce wasted time and labor on jobs? God I hope so, because this is insane. I saw at least 5 car owner's come in after me and leave before I did. I got countless shrugs and meaningless apologies with no compensation, discount or anything even approaching a rational explanation. Cline offering me a free car wash at the end of this 5 hour nonsense makes no sense. Your clinicians struggle enough with scratching rims during installation unless they have 5 hours to do so. A rushed car wash at the end of a day makes me worried the technicians would forget to take off their sandpaper gloves. They told me what I wanted to hear to set up the appointment, then told me whatever they wanted because they knew I couldn't go anywhere. Garbage service."