"I ordered a plant for a funeral 2 days prior. The day of funeral I looked through plants and mine was not there. After getting home I receive a call stating that could not deliver. No explanation. They then offered me a coupon. Really. I sent an email stating how mortified and unhappy I was. I received a reply stating they were sorry my expectations were not met. Really...All I expected was a plain peace lily be delivered. Now they want to give me a coupon. The funeral is over. Why do I need a coupon. Never again for me and I have put out the word on social media. This was unacceptable but you get the standard "sorry" email."

"I ordered from them and will NEVER EVER order from them again. Terrible service, matter of fact no service because my flowers were never delivered however they say it was. They promised to redeliver the next day and still no delivery. I call and they say they cant reach the florist. This place is a scam. SAVE URSELF AND ORDER ELSE WHERE!!!!"

"My coworkers and I ordered flowers for another coworker who's grandfather passed away. We all put in money and I used my credit card. Everything seemed fine, easy to order and the flowers were beautiful, I got charged right away but 3 days later I received another charge. I called and they said that the extra charge will fall off. I asked why it was charged again and the lady (that hardly speaks English)said, "have you not ever ordered online before they normally charge twice to verify funds" and hung up on me. We are a large company and order flowers often, but never will from 1800FLOWERS again. "