"I had ordered a car starter for an Xmas gift. It started to get close to the 25th so I called and asked about the status. They said it hasn't been shipped yet, however if I wanted to pay $18 to expidite the order they would do that. I told them no, I would just wait. The order came and they had substituted a differant anttena than the one that that website stated. I called and asked if I can just change the anttena and they gave me a song and dance about how this one was better than the one it was supposed to come with. I asked why wasn't I informed as to the exchange then, they said that they had recieved alot of orders for Xmas and supply had run out so I got this one instead. I said that I would like the one on the website and they gave me an RA number for return. I had called them several times and each time, they would say "it is on it's way" I recieved the replacement antenna two days ago. March 18th, 2004. Three months after Christmas. Needless to say the car starter didn't get installed for this season. I did everything by the numbers for what 12voltdirect.com wanted and they still screwed me over. Stay away, they will tell you what you want to hear making you think all is well when in fact it is not."