"Took them nearly 4 weeks to ship an order. When I inquired about the lengthy wait, I was sent a very rude email in response."

"13deals.com Jammin Butter Did Not Ship Items and Provided a Fake Tracking Number That Never Updated On the Carriers Website. How can a package be lost in transit when it was never handed off to the carrier? Most of my previous orders took weeks to even ship out."

"13deals.com ruined my Christmas. They did this by selling an item that they did not have. This item held up two of my orders, and when I contacted them 10 days later (they say it takes 10 days before shipment) they told me the orders would ship the next day. Did they? No. The shipping info was sent to FedEx two days later and one package shipped two days after that. The other one, two days later than that. So, one shipment did not come in time for me to send items as Christmas presents and the other did not come in time for me to bring Christmas presents home. This was not a pre-order and there was no indication that 1. they were selling an item they did not have, and 2. that item would hold up an entire order.

I would use 13deals.com again, but never for Christmas or any other need-to-have event."

"I read the reviews on here prior to ordering from these guys and didn't know what to expect but it was such a good bargain that I wanted to try it for myself. I have since placed two orders with them.

There are so many negative reviews for this seller and quite honestly I don't know why. The first order took a little over 2 weeks for me to get because what I purchased was a PRE-ORDER. I knew ahead of time that it was going to take over 2 weeks to arrive. The second order arrived lightning fast. Less than a week.

I've contacted their customer service department via email in which they responded in less than 18 hours. Pretty darn good for an ecommerce site. They were friendly and helpful.

I'm not saying the past reviews on here are not accurate but I have certainly not had anything but excellent transactions with this company. If I were you, I'd give them a shot. They state how long it will take for certain items to arrive so my suggestion would be to READ the item description prior to placing the order."

"Ordering from 13deals is a c**p shoot. I have never received an order sooner than 4 weeks. In each case, I had to contact their support email before receiving the merchandise. Still don't have my most recent order. Won't order again. Buyer beware."

"I have ordered from 13deals.com multiple times.

Pro:
- They shipped pretty quickly and shipping usually cheap

Con:
- The quality of their products are not as good as it seem on their website's review youtube video or from pictures. So you kind of get what you pay for. It's pretty cheap material product."

"I LOVE 13Deals ! There are so many items to choose from, and many that make my life easier :) The company is so easy to order from, and their service is awesome. My orders arrive in excellent condition and in a timely manner. I'll continue to order from them, and have recommended them to friends."

"Good prices, constantly changing stuff. I mainly buy stuff for my dog in their pet section. Saves me a fortune over petsmart."

"Ordered item and received an email stating order has been shipped with a FEDEX tracking number. Problem is FEDEX never received the package. Fraud website - stay away.

I wonder who is writing the positive reviews."

"I have been ordering from this site for about a year, probably over 20 items from them. I love it, and Im surprised that theres so many people throwing the insults on them...it makes me wonder how legit those reviews are. 13 Deals has the BEST deals i have ever seen on the internet. But dont expect them to be prompt or give you high quality products...if they did, their prices wouldnt be so low, and you wouldnt get free shipping.

I have never experienced fraud or identity, and rarely have I had trouble from them. One time a product I ordered had a tiny crack in it, and I sent them an email with a picture of the crack asking for a replacement. And they did, without asking for the old product back! They are a small company and pay attention to the consumers concerns.

ALSO, usually when you order something from them, they give you a code to get a free item with your next purchase. I've gotten at least three so far!"

"I ordered an item on from 13deals and it took them 5 days to "ship it". They sent me an email with the tracking number on the fifth day, but it then took another 15 days for them to actually give the package to FedEx. In the end, it took over 3 weeks to receive my order. Unacceptable in this day and age."

"I'm surprised to see all of the negative ratings for this site. It is one of my favorites, along with ThatDailyDeal.com which is part of the same company. The only problems I've ever had with them have been a few glitches with their website. When I've called their customer service number I've gotten a live person in the US who has fixed any problems I've had. Great deals, great service!"

"I have ordered from 13Deals.com before and have had the same issue with them. Shipping is slow if even existent. They sell more than they have and take forever to refund your order (I ordered some lanterns that I was finally refunded for), they won't ship until you complain about them not shipping (twice I have had to complain after waiting for over a week for a response about the order). They do send you the product that you ordered, but its not very high quality at all. Probably all made in china. The one thing that gets me maddest is that I was sent an email from them stating that "PLEASE NOTE: Your tracking number may take several days to register in the FedEx system. Please be assured that your package has shipped." This is their way of putting you off for a few days while they sit on your order. I have waited over a week several times because I receive that statement in an email, but the couriers website showed no change in shipping status. When I contacted them about the orders, they stated they were either out of the product (finally got a refund) or they were holding the order and will ship soon. WHY!?! Very unsatisfied with their service. My package stated below still has not shipped, ordered on 2-28 and its 3-6 today..."

"I recently placed an order with 13Deals.com and boy what a surprise!! I ordered three items on December 21, 2012 ... thinking it would be slower than normal ... and it arrived in just THREE DAYS!! I have been dealing with this company for about three years now, and have only had one problem with an order. Upon calling them about it, they made it good immediately. I highly recommend this jewel of a company to EVERYONE!! They certainly take care of their customers."

"Don't buy from them~! They are selling their user's info now~!

1 Week After I placed the order on this website, my credit info got stolen and being used for some fraud orders. And for that card, I only did that purchasing in last 3 months.
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