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Verified
1/5

2011-02-02

"This company has promised to honor their 1 year warranty but has not done so. A cartridge I purchased from them sat on the shelf for a few months then when I went to use it, it was defective. Ed (a one man operation) requested I send it back for an exchange and acknowleged receiving it. Still no replacement has been sent to me after 6 weeks. BUYER BEWARE. Ed promises a warranty on ebay listings but did not honor mine."

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1/5

2003-09-09

"The ink cartridge i got did not work. Printer said "Incompatible Ink", in the process of working something out, getting a refund, but i would never buy from this seller again. "

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Overall quality of the company
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5/5

2003-05-16

"Great quality. Best price on the cartridges. Recommend to everybody. A+++++++++++++++++++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use