"Thanks for all of your negative reviews. I am filing a complaint against this company if they don't resolve the issues immediately. The scooter did't work after 15 mintues and all the company has done is give me the run around. I sent them a draft of my Civil Complaint and will include all of your reviews as evidence of 1800wheelchair.com's bad faith. "
"The story is way too long to write here. Tried to order a chair. Thought something was "odd". Got out of their web site. Less than 10 hours later I had 5 fraudulent charges on my credit card totaling over $1500. I called and spoke to a representative who told me they would get the info to "management" and they would get back to me. Never heard from them. Obviously, they were not interested. I wonder how many other people might have had their info stolen on their "site". I have a chair that I purchased from them. That experience let me know they are not vey interested in communicating. Eventually I received the chair...about 6 weeks later. "
"I ordered an item on February 11th and they immediately took my money. Their website says ground shipping 5-7 business days. Usually that means you will receive it in that period. It's been 10 days and it still has not shipped. This is a part for my fiancé's wheelchair to fix the broken armrest. I have emailed, chatted 3 days in a row and called. The woman I called answered the question and hung up. She never said thank you for calling, allowed me to ask additional questions or anything. Use extreme caution purchasing from them!!"
"Make sure you TRY to get what you pay for. However, trying isn't always effective. I purchased this chair with gray upholstery, plus extra upholstery, the upgraded battery, the waterproof gel cushion, foot hooks, anti-tippers, and the push bar. What I still HAVEN'T received is the gray upholstery, the upgraded battery, and the waterproof gel cushion. And not for lack of trying!! I emailed and talked to representatives, only to be told "I sent your information to the warehouse" and NEVER have I received all that I paid for. BUYER BEWARE. My disabled husband is the one who is suffering for this. I have never been so disappointed in a company and I paid way too much to not receive the full order."
"Ordered a mobility scooter, never received after waiting over 6 weeks. Called over 10 times and was told every time it will be delivered next week. Finally they admitted they shipped it to the wrong state and claimed they reshipped it. Finally I had enough of the lies and cancelled the order. Owner never called after I specifically requested a call from him.
What a scam of a company! "
"On August 21, 2019, after a month of consideration, I purchased the Model H Hybrid manual Power Chair in One from 1800wheelchair.com after speaking to one of their Sales representatives, Lisa Stapley.
Here is a link to the item: https://www.1800wheelchair.com/product/model-h-hybrid-manual-and-power-chair-in-one/
I had asked Lisa the following:
Mike: what is the return policy if it turns out that it's not for me?
Lisa Stapley: It's on the quote, and here is the link :
Lisa Stapley: https://www.1800wheelchair.com/returns/
If you follow the link, you will see the following: “If you are not 100% satisfied with your product, we offer a 30-day refund with a 10% -15% restocking fee for most items (see below). ”
After consideration, I thought the product was interesting enough to order and evaluate and if I was unhappy with it, I would eat the 10-15% stocking fee, which would have amounted to about $200. I understood the need for this policy and was willing to take the chance on this wheelchair since it looked like a great fit for me.
Sadly, the only thing I was 100% satisfied with was the quickness of the shipping. The item arrived two days later, on August 17. The box, however, was scraped up and pretty badly damaged. However, after opening the box, the chair itself seemed to be fine.
When I set it up, I found only 1 battery had been included. However, on page 2 of the questions section on this wheelchair, a potential customer asked:
Q: If you order the model with the extended range battery, do you get 2 batteries?
And can you order replacement batteries separately? I don't see them listed on the Accessories battery page.
Product Team
04/30/19
A: If you order the upgraded battery, you will receive the standard and upgarded.(sic)
When I asked Lisa why I only got the upgraded battery, even sending her a screenshot of the question as it appeared on their website, she responded with the following: “When you choose to upgrade to the HD battery, you just get the HD battery. Additional batteries run around $550-600.”
This was strike 1, as I feel that I was deceived by their question and answer section of the product’s website. I was, however, willing to let it slide. Although the question and answer are still on the website as of this writing despite the fact that I pointed it out to them and felt it deceived me.
Due to some prior commitments, I was unable to evaluate the chair immediately. So I charged it up and let it sit till the evening of August 21, when I decided that I wanted to try the chair out. I was going to take it to the park, but found that it wouldn’t fit in my car, which was a bit disconcerting but not a deal breaker. However, after the battery discussion, this was strike 2 against this chair.
My roommate and I took it out around the block for about a mile as I wanted to see how the chair would take hills, since I would be taking it with me to Atlanta in a coupe of weeks and know the downtown area is very very hilly. That’s when strike 3 happened. When attempting to climb a very small incline (approximately 2 degrees) the chair slowed to a crawl and struggled up the hill.
Needless to say, I was very frustrated as I was very much excited to receive this chair and had hoped to take it with me for many adventures, only to be very disappointed in it. I was not 100% satisfied with this purchase. I wasn’t even 50% satisfied.
After much thought, I wrote to Lisa, explaining my dissatisfaction with the wheelchair and asked to return it. I woke up the next morning to find the following in my email:
“Unfortunately, they won't take a return for a used chair. Since it's been used outdoors on hills and such, it's not going to be approved for a return. You can feel free to contact our tech, Evelyn, x9202 if you have questions regarding the power of the unit. NOTE: The max incline rating is only 8 degrees.”
I was made quite angry by this email. I was given 30 days to return it if I was not “100% Satisfied” with it, only to have it for 4 days, tested it for 30 minutes, and get told it was now used and could not be returned. I immediately contacted my bank and explained what happened and they advised I file a dispute on the charge, which I did.
I informed Lisa that the charge had been disputed and that I would be filing complaints with the BBB and posting reviews about how I was treated. She responded with the following:
“It says the item must be in new, unused condition. It doesn't say anything about a test drive or trial period. It allows 30 days for the shipping to you, and the shipping back to the vendor.”
At this point, they had exhausted every bit of good faith I had left in me, so here we are. Apparently, according to Lisa, the 100% satisfaction guarantee only applies to the box the product is shipped in and once you open it, it’s no longer new and cannot be returned. I guess I’m supposed to determine my satisfaction without actually looking at and evaluating the product in any way shape or form.
At this point, this matter is in the hands of my bank. I, however, wanted to make potential disabled customers or caretakers aware of this companies practices. Lots of disabled people are on fixed incomes and might save up for months or even years to get a power chair that’s right for them. If you suffer from limited mobility, I cannot, in any way shape or form, recommend you even consider doing business with this company.
In my opinion, 1800wheelchairs.com are not interested in the satisfaction or welfare of their customers. They don’t stand by their products and their “Return Policy” is intentionally badly worded to confuse the people who read it. I believe they are a drop shipping company who don’t understand the products they sell and their website purposely disseminates false information and product descriptions just to get the sale.
All I can say is, if you are looking for mobility equipment, please look somewhere else. Any difference in cost will save you loads of aggravation and possibly money in the end."
"They canceled wheelchair order 1 week after charging my credit card. Product no longer available. It’s been a week and still no credit! Left 4 voice messages for return call and they are ignoring me.
Stay away from them!!!"
"We ordered an electric wheelchair for $2899. They took the money then sent us an email saying the chair was discontinued. It’s been a week now and they still have not returned our money. We do NOT recommend doing business with this horrible company!"
"I paid the company $660.00 ON 2/27/18. On 4/23/18,
I sent the company an email requesting that my unfilled order be cancelled.
On 4/23/18, the company replied that my refund was pending. It is now 5/5/18 and the company has refused to issue my refund, return my calls, or answer my emails. Whenever I call, I am told that the person who answers the phone cannot help me. They tell me they are sending a message to accounting and that accounting will contact me.
Of course, accounting never contacts me and I can never reach accounting because no one is ever in accounting when I call during regular business hours. I will now have to file a lawsuit in small claims court to get my $660.00.
I am very sorry I did business with this company. Given my experience with this company, it is my personal belief that I was very stupid to try to do business with this company.
In my personal, subjective opinion, I personally believe I was ripped off by this company. Therefore, in my personal, subjective opinion, I personally believe that the company is dishonest and unethical or that the company is extraordinarily dishonest. Regardless, the company has my money, and I have nothing--no product and no refund.
The foregoing review solely provides my personal, subjective opinions."
"Horrible and unethical business practices. No wonder BBB revoked your accreditation and rates you as an F.
My credit card company took my money back from you. YOU DID NOTHING!
Dispute over restocking fee still with BBB. I am determined to let people know how horrible 1800wheelchair is."
"Horrible and unethical business practices. No wonder BBB revoked your accreditation and rates you as an F. "
"I needed a wheelchair for my grandma - she is of a specific size and lives in a small apt. they were super helpful with finding me the size that would fit her and work well at home - thank you. "
"Better Business Bureau gives this organization an F. www.bbb.org/new-york-city/business-reviews/surgical-supplies/1-800-wheelchair-com-in-brooklyn-ny-68315
Stay away, I got scammed on a refund."
"Although the shipping is fast, they shipped 3 times with something missing. I returned the chair Aug 4, 2017. They promised to refund me~$2100. I called many times, each time they told me they would refund me in one week. It is Jan 24, 2018, still I haven’t got my refund yet. I think this is a fraud. I will call police. After posting a review and reporting to police, I received the refund on Jan 25th, 18, finally after I have spent many hours in more than 5 months."
"Do NOT buy from these ppl. Bought a wheelchair, UPS attempted to drop it off in a RAGGETY box. I refused the package before the man could even get off the truck due to the fact that i just changed my mind about the chair. I NEVER EVEN TOUCHED THE BOX. UPS took it back. I hear from the company FOREVER later in a email talking about my refund was denied because it was not in original packaging, when i NEVER touched it. The box it came back in has nothing to do with me. So they called UPS and complained and didnt even tell UPS what REALLY happened. So they are giving the run around and do not want to give a refund. And if they DO refund it, they have to take $20.50 off for reshipping and restocking fees. The rep told me i would be getting a refund then when i asked her to repeat it for recording purposes just in case we had a issue in the future, she tried to switch up her words. OH PLEASE!!!"