"I order the same few products every few months. Their website is setup for extremely easy reordering which makes the process fast, easy, and enjoyable. The order is always shipped out quickly, and my yellow lab loves the big treat they provide in every box. Thanks Pet Meds. Oh yeah the prices are the best."

"Once again, excellent service. Easy online order, extremely quick arrival. "

"On April 24 '10, I placed an online order for $60.99 from 1800petmeds. On April 27 '10, I called to ask if the prescription had been received and was informed that yes it had been received and that the item was ready to ship. So I asked them to upgrade my shipping to Priority for an additional $3.99. Rather than charging me the $3.99 shipping charge, they instead charged me *$64.98* which is the $60.99 I originally paid PLUS the $3.99. Meaning, my account then had two back to back charges within minutes of each other, one for original $60.99 and then another for $64.98! If they had done their jobs correctly, it should have been one charge for $60.99 and then the one for $3.99 shipping.

Three hours later when I noticed the double charge, I called 1800petmeds and spoke with a certain customer rep. I told him that this DOUBLE CHARGE was endangering my account of being overdrawn and that they needed to fix it immediately because if I was hit with over-the-limit fees they would be responsible. He AGREED with me that a MISTAKE was made (after some teeth pulling because this guy did NOT want to admit that they messed up), took my bank's phone number, my bank card number, and told me he would call my bank, take care of it, and call me right back. He called me back in a 1/2 hour to report that it was fixed. So I breathed a sigh of relief. Until two days later when my bank account was hit with TWO OVERDRAFT CHARGES TOTALING $72 as a DIRECT result of their mistake. After nearly 40 minutes on the phone with my bank I was able to explain to them, and they were able to clearly see, that this was all caused by 1800petmeds UNAUTHORIZED charge of $64.98. So now I had to have my credit card cancelled and wait for a reissue, have to file a claim with my bank in order for them to investigate and for me to be compensated for the overdraft fees. Not to mention, clearing up this whole fiasco has eaten up 50 minutes of my cell phone time (i do not use a land line) SO FAR, putting me in jeopardy of accruing MORE CHARGES for going over my minutes.

All thanks to the ineptitude of 1800petmeds staff. Not sure if this nonsense was the fault of one person or two, all I know is that their mistake created this whole exhausting mess. A simple mistake, yes. A careless mistake, definitely. But a mistake that has cost me time, money, stress, and having to cut up my bank card. Would rather pay more through my vet than ever use them again."

"They took upon themselves to change the order, remove a 10% coupon they had sent as a "thank you" for a previous order, and removed the priority shipping. So in short we get to wait longer and pay $25 extra for our pets' flea/tick and heartworm medicines. Won't be buying from them again..."

"I have ordered twice now from this company. Both orders went smoothly. Easy to order online. Also ordered some prescription medication. The store went ahead and verified with the vet, so that I didn't need to contact the vet myself for a prescription. Great service. Good packaging and fast shipping. Great prices. Will strongly consider for future orders and recommend to family and friends."

"Order was filled and shipped quickly. Price was good, but not the best, Due a search for a discount code, should be able to find 10% without much trouble. "

"Petmeds is great, but be aware that if your vet doesn't cooperate on rx required meds, it will be a complete PITA. Our vet won't answer the phone when they call and throws out their faxes. The only way we can submit prescriptions is by mail which is slow."

"Placed phone order, did not have to wait, person on other end was courteous and competent. They not only lived up to their price-match guarantee, but voluntarily beat the competitive price I quoted them. They responded promptly by email when there was a problem getting my vet to write the prescription, and when that was resolved they shipped my order right away. Very impressive."

"Not sure if I would order from again. Took them a couple days to get info about prescription from my vet, which was slow on 1800petmeds part. They advertise free shipping, but mine had to be overnighted due to it needed to be kept cold and that was a extra 23.99 which kind of killed the deal."

"The website calculated my shipping wrong (to my benefit). After I confirmed the order, they emailed me a receipt, where the shipping was more than what I agreed to. I emailed them back, and they agreed to refund the extra amount they billed me. No hassle. I'd buy from them again."