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Verified
1/5

2006-08-03

"Ordered a Thermaltake Fan Duct for a case mod that I was doing. Three weeks goes by and I Never recieved the product. Had a hell of a time getting any information from this company on what was going on. Ended up reporting them to the BBB. Will never buy there again. "

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Overall quality of the company
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Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
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Delivering products damage free
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5/5

2006-07-25

"easy to navigate the site, very good prices, very reasonable shipping - glad I found this store, will be back for sure as our organization uses lots of PCs and we need a reasonable source like this. THANX!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
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Likelihood of customer recommendations
Variety of brands and products offered
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Ease of ordering online
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4/5

2006-07-25

"Pretty fast shipping, decent website. ive had success in the past from this merchant."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2006-07-21

"Some of the best customer service I have experience online. This is why i keep coming back. It is probably my 6th order with them, and I go nowhere else for my fan needs"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Making decisions on their own
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Being easy to reach
Being knowledgeable
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Resolving problems
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Overall web site
Web site being easy to use
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Verified
4/5

2006-07-19

"the site was easy to use and carried all the information I required to make a decision. Will use them again"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Delivering products damage free
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Being updated on the exact date the delivery was sent
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5/5

2006-07-14

"Coppermine Copper Spacer Shim,,,The problem is that the center, raised slug on this processor is not very large and a heatsink can rock back and forth on it losing some important contact which can cause higher temperatures. PERFECTLY, described my problem!! And a great price, and a free case fan for giving them the 'thumbs-up' here. EDIT,, SpeedyShipper!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
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Overall technical support
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Making decisions on their own
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Being easy to reach
Resolving problems
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Being knowledgeable
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5/5

2006-07-04

"I've done business with 1CoolPC for many years.

If you have problems with an order, they'll break their backs trying to help before the shipping. No problems with returns, very courtious folks. Try that with a "superstore."

I build computers for family and custom gamer machines: 1CoolPC is always my first stop when shopping for components.

I highly recommend them.

So there, after all these years, I finally wrote a review Bart! LOL
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2006-06-29

"Read many reviews about the great service and quality of merchandise at 1COOLPC so I thought I'd try them for myself. The site was quick and easy to use and the prices were great! After having a third vid card in 2 years loose its fan, I'm tired of hearing the noise and replacing cheap card fans and this product sounded like a great answer to all of the above. I'll come back with a follow-up comment after I recieve the fan and install it."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is trustworthy
N/A
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
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Delivering products on-time
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Delivering products damage free
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Ease of checking delivery status
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Overall technical support
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Resolving problems
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Being trustworthy
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Being easy to reach
Being knowledgeable
Making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2006-06-26

"Product location was painless and selection was wide. Prices are outstanding. Delivery was as promised. I will do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
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Being updated on the exact date the delivery was sent
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Overall technical support
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Being trustworthy
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Making decisions on their own
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Verified
1/5

2006-06-25

"The item bought was not availiable and they shipped a replacement worth half the price.

Seller would not even reply to e-mails.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-06-13

"Bart is as good as gold. He's every bit as good as the reviews for 1CoolPC indicate.

I screwed up and accidentally duplicated my order. I e-mailed 1CoolPC asking to cancel the duplicate order (9PM on the West Coast). Within minutes, Bart personally replied that he had taken care of it, all duplicates were automatically deleted.

Order arrived within two days, from Wash State to NY State, USPS Priority Mail (free for orders over $30).

What was even more amazing than the top-notch service was the quality of the HSF. I ordered a pair of the cheapest socket 7/socket 370 HSFs (PSO 3-wire for $7) for some old systems. The item description was for an all-aluminum heatsink with a 50mm fan. What arrived was a beefy aluminum heatsink with copper slug and a quiet 60mm fan, complete with grill! There was thermal compound pre-applied to the copper slug, and even the power cable was nicely sleeved.

Bart must be losing money on these, I would have gladly paid twice the price for the quality of the HSF. My old systems are running cool and quiet with these HSFs, I wish I had ordered these a long time ago.

Definitely a class operation, I will be ordering more fans and HSFs from 1CoolPC. The prices are competitive, the quality is excellent, and the personal service can't be beat.

Highly recommended.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-06-07

"1coolpc had just the right fan I wanted with the
correct specs all laid out for me.
If you want the proper cooling, go to 1coolpc
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online

5/5

2006-06-02

"Great place to buy computer cooling stuff. Never have I been dissapointed."

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Verified
5/5

2006-06-01

"The items I ordered were exactly as described, and with a super price! Delivery was very quick - 2 days - I live in Florida, they are in Washington - can't ship it much farther or faster than that!

Definitely a customer for life!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Being trustworthy
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Resolving problems
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Making decisions on their own
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Being knowledgeable
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2006-05-30

"Good prices, great quality and hard to find items."

Detailed Review Benchmark + -
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Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused