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5/5

2005-08-29

"I have only bought two items from this store. He has been quite helpful in picking the best heatsink for the job. I don't think he could do any better as far as service goes, unless he were to personally deliver it to my house. He is quite knowledgeable on the products he sells, and on some he doesn't sell. If you are looking for a heatsink, then definitely check out 1coolpc.com. I have no hesitation in buying anything from him again. "

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Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
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Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
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Resolving problems
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
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5/5

2005-08-27

"I've bought from 1coolpc in the past. The service is great, prices are competitive, and the quality is fantastic! This site has some VERY unique cooling items you will not find elsewhere. Look no further than 1coolpc for ANY cooling needs."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
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1/5

2005-08-17

"I found exactly what I needed and placed the order on-line in under 5 minutes. Plus I got free shipping.
Follow Up: We received our order a full week after it was ordered. A FULL week after they had already charged our credit card. They sent us an email stating that the order had been shipped on Wed 8.17. A week later I sent them an email tracking the order. Guess what? Opps. It was not shipped until Monday 8.23.05! Although we did recieve fast responses to our queries they were not very professional, business like or customer friendly. I won't use 1COOLPC again.
"

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5/5

2005-08-16

"The NewEgg of cooling products; excellent service, fast shipping, great selection."

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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
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Ease of checking order status
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Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-08-13

"Very good company. Very responsive to emails. Good prices. Excellent shipping policy.

Highly recommend.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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5/5

2005-08-10

"As usual, I check ResellerRatings before using a new (to me) vendor. This vendor has a top-notch rating. A look at their site helps explain why. They have an attractive, clearly presented layout - finding target products is straight-forward; and, their checkout both inovative and clear.
I received an acknowledgement email almost immediately. They had a special on Free Shipping over $30 purchased; so, I made sure that I had a sufficient bottom line. With all their products, it was not a problem to find enough "fillers".
I get good "vibes" from this outfit.
"

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5/5

2005-08-10

"I had a tech question about a replacement fan for an old ASUS M/B. Bart had a reply to me in under 10 minutes! A speeding bullet is slower than these guys. One word....SERVICE!"

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Verified
4/5

2005-08-08

"this is my third order from 1coolpc. Good prices, good selection, never had any issues."

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Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Verified
5/5

2005-08-07

"1coolPC provides the best customer support of any Internet-based company that I've seen. One one occassion, Bart (the owner) actually ressponded to my email question within the hour - on a WEEKEND!

Good products and honest, no BS advice.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support

5/5

2005-08-06

"I have purchased from 1coolpc since it was 3dfxcool in 1998. They have always given me good service. If I need a fan or heatsink thats unique, or high quality I'll wait to get it in the mail from 1coolpc, instead of heading down to CompUSA, or Worstbuy. With there great shipping prices, they are useally the best deal."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2005-08-05

"I purchased a Video-1-80 Cooler. 1CoolPC has all the cooling needs for my BFG 6800GT video card. I think their video card cooling fan accessories should be on every gamers shopping list. Certainly a must have to protect expensive cards."

Detailed Review Benchmark + -
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Is consumer focused
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Is trustworthy
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5/5

2005-07-30

"excellent selection and pricing. i really enjoyed shopping at this site. They have awesome accessories for computers that are very utilitarian yet most excellent in terms of visual features!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
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Verified
5/5

2005-07-27

"Every time I upgrade my computer it seams like I need a bigger better fan. Every time I need a bigger better (quiter) fan 1coolpc ALWAYS has exactly what I need. I just bought one of their card coolers... I first saw these little things in boot magazine years ago for a 3dfx setup. Who knew id be useing one for a nvidia sli setup years later. Ive never had a bad experience in the years ordering from 1coolpc (3dfxcool when I started ordering).

-sean
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Resolving problems
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Being knowledgeable
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Making decisions on their own
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Customer service being knowledgeable
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Customer service making decisions on their own
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-07-21

"order fan got it quick very good server will orser for them agen "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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5/5

2005-07-19

"This is not my first time buying from 1Coolpc. I'm a customer since back in the days of 3DFxCool, and all my experiences went above my expectations. I'm a International customer from Ecuador, and sometimes is very hard to find a store who ships outside of the US. They are one of the few who takes international orders and have the best shipping prices in the web for international customers... highly recommended!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use