"Wow! Not sure where to start. My son's contact lenses were in luggage that was lost for a flight to Kenya that got cancelled. He returned home and his next departure was in 2 days. We needed to replace his lenses FAST! On 1/8/13 at 9am I spoke with Stephanie at 1800contacts. She was super sweet. I was placed on hold several times as they had to get some verification from the doctor etc...When she returned she took my credit card information and the order was placed...or so I thought. Her sweet nature on the phone did not translate into following through with my situation. When I called back at 2:30, there didn't really seem to be any record of my previous call with the urgent nature of my order and the expectation that I would receive it the next day, Thursday. (My son was leaving for Kenya Friday morning). So again, I was placed on lengthy holds by Amanda and was finally told that everything was taken care of and that they would be shipped in an hour and 10 minutes (5:00pm) and I would definitely receive them the next day. When I got in early Thursday morning, I wanted to check on the status. When I called, they again had no record of my urgent need to get these and the lenses had NOT been shipped as promised. Something about the verification process. Basically no one cared to see that this order got completely processed. I demanded to speak with a supervisor. Cheryl was who I was given and I totally let her know what was happening and what I thought of their company and their customer service. She once again placed me on hold and when she returned said it was an issue with the verification process. She told me to call back in a little bit. I asked what her direct number was. Well, there is none and I would have had to start over with another supervisor who was just privy to whatever notes Cheryl had input into the system. I told her that was unacceptable and that SHE was to call ME in a half an hour to update me on the status. Which she did and she stayed with me throughout the day and really made the order happen. The shipment was sent via UPS with a promise of a 10:30 am arrival but with a request for a 'before 8am" delivery. All evening I followed the tracker number and all it said was "a label has been created" there was never an indication that it had been shipped. I was rather nervous. However, at 7:30 this morning, my doorbell rang and it was the UPS driver. I was very thankful. However, this did not have to happen this way. The typical 24 hour delivery would have been awesome if they had more of a personal connection to the customers instead of knowing they will never need to speak to the disgruntled customer. Although things worked out and Cheryl was fabulous and trustworthy, I don't think I can order from them again. Their lack of care and concern had me in tears several times. I don't think I can do that again. They are too big."
"I personally think it would be easier and faster to call my optometrist and have them order me new contact lenses than to wait for 1800 Contacts to ship me another pair. It took them way too long to verify my RX."
"BEWARE! don't order from this site even if the price is better. Customer service is awful! After spending hours with 5 different agents (during different days) who screwed things up with address, prescriptions etc, finally they recommended a brand with produced the diameter I needed (apparently the brand that I had chosen first with diameter did not produce it, but was available for selection, meaning it's like ordering a t shirt size small and then telling u the brand does not produce that size, but was available for selection). I emailed again the prescription with the brand they recommended who actually produced the diameter I needed but instead I received the box today and the diameter was wrong. Bottom line, they say that this new brand does not make it in that diameter, yes, the brand they recommended. Too much. All they say is I'm sorry, which obliviously makes things worse. Now i don't want to know anything else from that site. And on top of that I have to waste more time mailing the box myself and wait for my money to be back. It's really sad.
Btw, I bought lenses for my mom a few months ago and they sent fewer boxes.
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"I don't think I will shop For contact lenses anywhere else. 1 -800-contacts has the most awesome customer service I have seen in ages. And I've spent the summer on the phone/in person dealing with numerous customer service reps as we just moved and remodeled. Believe me, good customer service is almost non-existent.
1800contacts has reps who speak ENGLISH first of all. Big plus. They do not read a script but rather listen to you and actually try to help. I've recently and several issues necessitating calls to customer service and they went above and beyond. They called my eye doctor for me and called me back when they said they would. They figured out a problem the optometrist (office) couldn't and helped me more than the dr's office. And the resolved everything at their cost no questions asked. They followed up with a personal note and gift certificate!
They price match, have free shipping and fast delivery. Why go elsewhere ?
By the way, the reviewer who said he had misshapen contacts probably had the wrong Rx. I had similar issue. In 35 years wearing contacts and three c lens wearers in my house, I have never seen a defective lens. And 1-800contacts doesn't make them, They sell them! they don't sell seconds etc that's just ridiculous. And they will fix whatever your problem is. "
"Every time that I have spoken or purchased from this company I've dealt with the most helpful and polite people. I'm usually not one to leave reviews but i've been so pleased with their customer service that I highly recommend them. It's refreshing to deal with such a professional and courteous company. Their products are always shipped immediately and are in perfect condition. They are the only company I order lenses from. FIVE STARS!!!"
"Honestly, I can't see why anyone wouldn't order your contacts from here. Not only do they price match, excellent customer service. I had a problem with the date of my prescription, the email correspondence was timely and the rep worked with me to get the problem resolved. I'm very pleased with 1800 Contacts, and I saved a lot of money. "
"Ordered and received contacts but roughly 2/3 to 3/4 of the lenses were misshapen. When I try to put them in my eye, the pain is unbearable and I have to throw them out. I move on to the next contact in the box, and the same thing, misshapen painful. So far I have been through 2 boxes in 2 weeks just to find 2 good lenses. They must buy old stock or rejects. BEWARE."
"Amazing Service! I don't understand any of the negative comments. I've used the service quite a few times and the costumer service I always very friendly,very easy to understand, and don't talk to you like you're a robot. Great service. Very fast ! Thank you!"
"Best customer service anywhere. Always a live person that picks up right away. Straight to business no bs they make it real easy and simple. Real friendly and the order is always right"
"Awful!! I ordered for my daughter and they put the address incorrectly. We never received the order; when I called for refund I was told we had to wait 10 days for a refund. 2 weeks later and no refund. I was told the credit would be towards future orders. I requested, again, a refund. The supervisor indicated it would tame 10 days. 2 weeks later (now going into a month from the initial mistake THEY made) I had to contact my credit card for the refund. My credit card company was able to get a refund."
"All the bad reviews have got to be fake...I just ordered some contacts, had to throw out the first 3 contacts for my left eye, talked to Brandon on their LIVE chat, super nice dude who confirmed that they're shipping out those 3 free of charge & to just throw the defective lenses out.
All in all I've been with ordering from them for about 2-3 years & my experience had been great, good prices too (a little cheaper than my optometrist). I had one defective contact my last order but didn't realize how easy it was to get a replacement. Now I know to just chat online & problem solved.
Fooey to all those hating on 1800 Contacts...they're awesome in my opinion. Try them out once at least.
The way all online business should be."
"Better-than-average price; Exactly what I ordered and well packaged for shipping; I did not give them prescription, and they contacted my doctor the same day and shipped them; The rebate was incredibly easy (You mail one form, no UPC cutting or superfluous paperwork) you mail one form with a barcode that contains your info and you get money in the mail (mine took about 4 weeks)"
"Wanted a refund cause of defective contacts that were ripped and thrown in trash. Was informed by rude supervisor Steve to dig out of trash to return them for money back as proof that they were ripped. Implying that customers lie and are out to cheat them or something. Very rude customer service, shop else where! Satisfaction is NOT ever guaranteed here."
"I LOVE 1-800 Contacts!!! I have been buying contacts for my son and I for about 2 years now and I have never had a problem EVER! Last year I tried to order "colors" and I hated them. I contacted them to let them know that they are the most uncomfortable contacts I have ever had in my life and I was profesionally apologized to and given the option to get a FULL refund or order "new" contacts. I wanted to oder some new ones.... the lady on the phone went through my order and reimbursed my CC with the remaining balance RIGHT AWAY while I was on the phone. She shipped out the new contacts and said I will send you a box with instructions on how to send back the old ones. I recieved the new ones and a self addressed box with postage paid inside and it was SOOOOO EASY!!!!
I would recommend to use 1-800 Contacts to ANYONE!!!!"
"THIS AMAZING SERVICE YOU ARE SUPPOSED TO GET IS NOTHING BUT A LIE.
YOU ARE A FOOL TO LET THIS COMPANY HAVE ACCESS TO YOUR CREDIT CARD.
FACELESS CORPORATION COMMITTING WIRE FRAUD.
THIS COMPANY IS DESIGNED TO TAKE YOUR MONEY BECAUSE THEY KNOW YOU CAN NOT DO A THING ABOUT IT.
THIEVES.
NO MANAGERS TO RESOLVE ISSUES. EVER.
CALL TO VERIFY REFUND, NOTATE CALL, THEY RECORD CALL AND THE NEXT DAY THEY HAVE NO RECORD OF IT. AT ALL.
LIARS, THIEVES, WIRE FRAUD HERE.
DOUBLE DIP ACCOUNT AND ONE REP SAYS SORRY, THE OTHERS SAY SORRY DO NOT SEE IT.
CORPORATION IS OWNED BY WELLPOINT.
WELLPOINT IS SO LARGE YOU ARE NOTHING TO THEM IN A COMPLAINT.
800-CONTACT IS SO LARGE YOU ARE NOTHING TO THEM IN A COMPLAINT.
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