"I ordered a bottle as a Christmas gift. Ordered 10 days before - and they confirmed delivery in 5-7 days. When I called because the gift was NOT delivered the response was: they are very busy 'these days' and my order is scheduled for delivery on December 29! No explanation and no help from customer service.....Forget them do not order anything here."

"I had an awful experience with this company. It took over a month for them to never deliver a gift I ordered. First, they sent the item to the mailing instead of the shipping address. Next they sent the item to the wrong street address. I contacted customer service numerous times. Kevin was completely unhelpful. He promised he would call the recipient but never bothered. I finally had to cancel my order & do what I should have in the beginning - shop elsewhere.
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"I order scotch for my Father in law and wine for my mother in law to be sent gift wrapped and with a gift message to Florida. They did receive these, but they were just thrown in a box with no gift wrap or message. I called them and they said they would issue me a credit. They did, but a crdit for only $15.00. I would have rather that they reshipped another shipment at their cost the way it was ordered and just suck it up. I vould have bought this myself for 1/2 the cost, wrapped it and shipped it cheaper than it costed through them. I was paying for the conveience. Anyway, I will not do business with them again, and advise against using this company."

"I ordered a bottle of Russells Reserve from Europe, and asked them to send it as a gift to a friend of mine in Florida.
Arrived to recipient in 4 business days, using Standard delivery (no extra costs). Considering it was Christmas rush time, 877spirits.com seems to be truely a perfect service at first glance."