ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2013-05-03

"Thank you guys! im so happy with your services! i already received my contacts! sooner than i expected! :) I recommend you guys to everyone! Thanks for the great business! have a good day!

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-04-24

"I'm really impressed with saveonlens. I ordered cosmetic contact lenses and they came 3 days after in the mail. I accidentally ordered only 1 lens and their customer service called me to confirm whether that was intentional or a mistake. Of course it was my mistake and they helped me fixed it right away! Really awesome customer service and will definitely be going back to them! Their contacts are so cheap too!! I highly recommend them! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2012-12-05

"My card was charged immediately but unfortunately my orders were not shipped out straight away. Very disappointed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2012-09-21

"Don't be fooled. This is a very unprofessional and possibly illegal outfit. They never asked for my prescription. They also advertise free shipping, but charges me for shipping anyway and refused to refund the shipping costs. Their explanation was that the "free shipping" was an error on the website. This is a shady operation - better to pay a couple bucks more per box at some of the more well known contact lense stores."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-08-03

"Fast delivery, no prescription required. Enter code "saveadn" to save 5% of your purchase"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-06-12

"Simple ordering process, didn't need to send prescription, very quick processing and delivery with fresh, long expiry date lenses. A little more expensive than some online sellers but otherwise this is great service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-02-16

"AWESOME EASY GREAT ~ I've used 1-save-on-lens for about 2 years now. That's a total of 5 orders since 2009, my latest order was 2/10/12 and I got the lenses on 2/13/12. I live in MIAMI FL and they shipped from Blaine Washington. That's completely across the US.

Needless to say they ship fast, even faster than they say they are going to, and the contacts are always fresh, meaning the expiration date is far in the future. I have never had an issue, and the prices are right on with any competitor.

When I first used them, I was a little iffy on any online company selling lenses, but I called them and I found the customer service to be great. I had an order and I called to be sure it was on the way, and turns out it was already in my mailbox.

I think ConsumerLady's comments are 100% opposite of my experience.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-01-16

"After placing my order they called me to verify my address because I used Paypal, that's a little redundant because Paypal provided my "Confirmed Address", aside from that I received my contacts in 5 business days after I ordered. I would buy from then again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2011-12-16

"They used to be an OK company but have gone downhill. They will immediately charge your card and then not ship out the order. I called after one week , they had charged my card and not shipped. A customer service agent said she would call me back in a half hour but never did. Could not give me an estimated shipping date - just some generalities about how my lenses might take longer. Avoid at all costs. I am doing a chargeback now at my card company."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2011-12-06

"Scam - charges card immediately, after canceling order will charge 5% refund fee although on website it says fee 5$. Avoid!"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2011-11-02

"I ordered my contacts a month ago and haven't received them yet. It was suppose to be 3 to 5 days. They took my money and won't refund it. It is a scam. Don't throw away your money. When I tried to talk to a manager "Harris", all he did was yell at me in broken English. Buyer Beware!!!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
2/5

2011-09-08

"Be careful. They immediately charge your card even tho federal regulations prohibit charging a card till shipment. They charged my card even though they did not have my lens in stock. It was hard to get a refund. They try to convince you to take a credit. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-06-20

"I ordered contacts on June 16, I have them in my hand my June 20th..excellent service no problems. I ordered acuvue 2..I will definitely order from them again..very happy customer.."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2010-12-31

"I ordered a special lens but they did not have it - nevertheless i had to pay it and they wanted from me to sell an other lens but t6hey did not return the money - after severral times of contacting and ordering to send the money back they made an offer - paying 6% of the lenses price (I never got one) for "bank fee"

I never will buy from 1-Save-On-Lens again !!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2009-09-30

"1-Save-On-Lens.com is an Excellent website to order contact lens. They carry all major contact lenses manufactures. They are the lowest priced so far that I have found online and they do not require you to get doctor faxes, as long as you know your fitting your O.K "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges