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1squarepc

4 reviews
1.00 / 5


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Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
1/5

2003-04-04

"This company should not exist! I order a mobo from them, and it never gets shipped out. I call "customer service" and demand a refund, and they wouldn't. Filed a complaint with the BBB and the money came back. I will never order from this company, and you shouldn't either!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2002-10-24

"This company is affiliated with Compusoft,PCsourceOnline,Inc. and several others. They are all different names for the same people according to the better business bureau. They have been changing names and have 42 complaints filed against them via the BBB, and have responded to 1. I ordered merchandise from these people(via another website they now own) had a chip go bad($175 worth of DDR), and called "tech support" who told me that they are not the same company, and don't honor the one year warranty I paid for anymore, even though they have the same phone number, physical address, name, and web address of the last company. They gave me another number to call, which is an answering machine listing business hours. Never any response. They then told me to call my local police department or my credit card company. Needless to say, I am highly dissatisfied, and will never shop with any company associated with these people again. Check www.bbb.org and search for "PC Source Online" to get the full report on this company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

3/5

2002-06-12

"A bit slow on shipping the order, only got shipped after I called customer service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

2/5

2002-05-03

"Defective merchandise; inability to contact customer service; non-satisfied customer."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is trustworthy
N/A
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site