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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

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1/5

2006-04-25

"The product and shipping price were good at 1st line, which is why I ordered from them. However, I made my order Monday morning and that evening I received a call that said the product was out of stock. On top of that, she said that it had been out of stock for WEEKS! What kind of company allows you to order a product that's been out of stock for weeks and is on backorder without mentioning it on the website. It sounds like false advertisement to me. SO BUYER BEWARE!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
N/A
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Overall technical support
N/A
Resolving problems
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
N/A
Web site being easy to use
N/A
Speed of web site
N/A

Verified
5/5

2004-09-05

"grinder came with grounds and open box but it is the factory that opens and tests every grinder. they sent the wrong unit but volunteered to send the right one and a return shipping label so there was no cost to me.
the error cost me about 5 calendar days.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

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