"This company took my money and never delivered the flowers to my wife on our anniversary, which I was guaranteed would happen by 5pm that day. Then they said it would for sure be there the day after our anniversary by 5pm. Again they lied and it never happened. I talked to at least 5 people that said they took care of it and would get them delivered to my wife’s job, but they never got delivered. When I called after 5pm the second day they acted like it was no big deal and never even apologized. I was so embarrassed, my anniversary present seemingly a joke, and they took my money. Please don’t let them ruin that special occasion for you by ordering from them.
R.T. Fresno, CA"
"A dear friend of mine lost her father earlier today. I ordered same-day delivery flowers at 9am this morning and by 7pm they still hadn’t been delivered.
To say I’m disappointed is an understatement. This company is an absolute JOKE. Don’t waste your money or time with these fools. "
"I Placed a $128 order on 2/12/18 and included the recipient's address.The recipient's address changed.
So I called 1stop Florist on 2/13/18 at about 6p to update the delivery address. 1stop Florist assured me that they would deliver to the new address. On 2/14/18 I get a call at about 3p while I was in a meeting and could not answer. They left no message.
After my meeting I call the number back and it turned out to be the delivery person. She attempted to deliver to the original address and stated that she was not informed of the new delivery address. She offered to attempt delivery on the 2/15/18.
I should have researched this company before ordering.Had I known of all these unsatisfied customers, I would have never used them!
Reason of review: Problem with delivery.
Monetary Loss: $128.
Preferred solution: Full refund.
I didn't like: Fact that they ruined our valentines day, Lack of communication, Never delivered and the occasion was ruined."
"They promised a delivery on Valentine’s Day and never showed up. I even went on live chat earlier in the day and they promised they would and never showed up. I ordered 48 hours in advance. They are liars and thief’s. Never use them. "
"I had the same experience as others. My order was accepted and just prior to the requested delivery time I received a call that they could not find a local florist to fulfill the order. If you can't fulfill the order, you really should not take it. "
"Instead of ordering with my normal Mother's Day Florist this year I decided to go with 1 Stop Florists because I liked their bouquet better-even though it was a little more expensive. BIG MISTAKE. I ordered several days in advance but the day they were supposed to deliver the bouquet they emailed me that they couldn't fulfill the order that day. I responded within 5 minutes to please fulfill the order the next day as it was a Mother's Day Gift. I got no response and the flowers were never delivered. I just got an email today from them with a credit saying under notes that the customer never responded which is not true. If I had just ordered with 1.800.Flowers my mother would have gotten her Mother's Day Flowers...."
"Order Number 15005-a1st-4660.1
Ordered on: Octorer 5, 2015
To be delivered on: October 7, 2015
Called on October 9, 2015 about status on order in why Flowers were never delivered. I got a reply of "SORRY" and what do I want to do about it.
My whole day just fell apart because of ordering with incapable people of 1stopflorist.com.
What stupidity of their Customer Service.
"
"1 Stop Florists advertises in all states and looks as if they are local. They are not local! They are located in Washington state and if you order from a different time zone chances are you wont get your flowers delivered on time because they obviously have no knowledge that there are different time zones throughout the country. I ordered flowers for my Wife on our 38th anniversary to be delivered to her office. I ordered the flowers at 7:15 am and paid extra to insure they would be delivered early. My wife didn't get to see the flowers until the day after our anniversary! The flowers were nice as they were assembled by a local florist. I called the company in Washington state and the woman I spoke with didn't seem to care since she already had my money. BE CAREFUL WHEN ORDERING FLOWERS, ALWAYS USE A LOCAL FLORIST. 1stopflorists.com sent a link to write a review and I did, but if you go to their site they don't offer any place to see reviews, BEWARE!!!"