"When ordering toner online I usually check out 3 sites. 2Stoner was a vendor I’ve done business with before until now. I needed toner for my Dell printer urgently so selected them because they are located in Miami, FL and as I am also in FL. After I purchased the 2 toners via their website I called in to customer service and asked them to send it out today since I need it right away. The customer service said that he saw my order and put a note to send it out right away. Days gone by and I was wondering what happen to my toners which should be here since they are in the same state. When I asked customer service via email, their comment was you should check the fine print, we have 3-7 days to deliver your toners. 2Stoner said we are sending it out of our CA warehouse, I was surprised as the reason why I choose them is because on their website they were in FL and I had to pay state tax. How am I supposed to know they have a warehouse in CA?! Well, I finally receive my toner on the 9th day or 7th business day. I will never use 2Stoner again, customer service did not step up, instead show me the fine print. I could of gotten the same pricing and my toner a few days earlier with my other online toner vendors.
Update 3/14/14 on my November purchase:
I purchased 2 toners in November which took them almost 2 weeks to deliver. Once I started using the 1st toner a message popped up on not being able to recognized the toner, so I sent it back 2Stoner sent a new one. In the meantime, I started to use the second toner that I purchased, the cartilage looked used and one of the wheels was broken. I had to request for another RMA this time I want a refund. I am crossing my fingers that the replacement from toner #1 works."
"I ordered a new cartridge and received a remanufactured. I called and asked for the correct cartridge I ordered, the guy on the other phone would not replace it and gave me this 10 min talk on how this was a great cartridge. I said this is not what was ordered, I ordered a new one. He is the worst customer service person I ever talked with. He should of sent the right one out and sent a call tag for the used one. I had to go above his head to get someone who understood what was going on. These remanufactured cardtridge's can cause damage to your printer. If it does, there not going to reimburse you, I would not trust them, this is( bait and switch), just that simple.A reputible company would have taken care of the problem, not give you a line B.S. That Customer Service guy is there to take care of error's or problems not tell stories or give excuse's. BAD BAD BAD BAD"
"I bought a replacement cartridge for my HP 6500.
It arrived shortly there after.
Unfortunately, all the ink was in the plastic bag the held the cartridge.
$10 down the drain- emailed with the problem
no response-
Looked in the mail box this afternoon
Low and behold- another cartridge- Still no communication
I will give them my business again- I know that they stand behind their brand- don't expect atlot of emails however"
"ordered and got remanufactured non-hp 74xl cartridge for hp 6400 inkjet printer. Cartridge rejected by printer and could not proceed."
"Ordered Sunday received Wednesday with FREE shipping. I got a good price and 5% off plus the remanufactured ink cartridges printed right away without fuss. Update: black cartridge stopped printing when still 80% full. I knew it seemed too good to be true."