"The whole process was a nightmare.

Firstly, when I placed the order, I was told I should get it in time, no worries. Then, when I submitted my materials, surprisingly the whole team went on vacation, without any notice. The whole day was lost!

They came back the next day and told me I will have to place a rush order and pay $600 extra to get the products in time (On the day of the event). I reluctantly agreed but told the sales rep Kim that she should let UPS know that no one will be at the office and to leave the boxes outside. She left no such comment to UPS and they took the packages back instead.

I called the customer service 4 times and they kept saying that my sales rep Kim would be the only one who can change the request for me to be bale to pickup from nearby location. Anyhow, I kept calling and got no response from her and by day end, she sent me an email "I let them know". Thats it. Nothing else. No information. I got the products 4 days after with expedited shipping charges of $600 that I couldn't even use the materials.

Horrible customer service. After spending thousands of dollars on this website, the service we get is horrible. Please don't buy from here. All vendors use the same printing companies and this one is the WORST at customer service. I am extremely disappointed and dissatisfied with their work."

"Ordered 3 different items on 2 orders. We received the first order in a timely manner. The 2nd order only one of the items was sent. Repeated calls and emails. Got me no where. I also called all day 4/7 and all morning 4/10 the date I needed the rest of the order by and I swear they blocked my incoming number as no one ever answered. Kim our rep - useless - was never available and emailed once I sent a nasty email to her. I do not recommend this company at all.

Supposedly getting a refund on pens that I never received! But was told (lied to) they were being shipped in time. "

"Complete and absolute incompetence.
I would avoid this company like the plague.
They sent my order to the wrong address and then refused to do anything about it. Once I called UPS and had the shipment pulled from the truck, they tried to tell me first, that was impossible to do even with their super privileged "business account." Then once I did it they said that UPS was going to charge them for that and they would be charging my card on file for reimbursement.
I was also going to mention my rep Cindy Sumner is the most useless rep I've ever dealt with of any customer service department, but then she was followed up by her manager, Karen Hartt, who put Cindy's incompetence to shame.
Then, once I FINALLY get my hands on my product, I find out it's cheap garbage that I wouldn't want my brand or logo on. We threw the $1,500 order in the trash and said good riddance to this company.
Hands down one of the worst companies I've ever had to deal with."

"Well to start of it is almost impossible to get ahold of sales or customer service and it seem like it forever to get the art work back.. then they even screwed that up and offered to either replace mugs or reimburse us 40% of the cost so the company decided to take the 40% . So at this time we are still waiting and emails have been sent and calls have been and made and still no response from anybody... THIS SITE AND COMPANY IS A JOKE... "

"Terrible customer service! They lie

I cant speak for anyone else but when ut come to customer service, you guys absolutely ****! I purchased fans and glasses from this place, everything was going smooth until the sending of my package, the address on the packages were wrong so i called the business to fix the error, no change done once so ever, my packages were still out younder somewhere becauae it didnt have a actual address to ship to, i called for 3 days in a row seeking urgent assistance which i kept being told by different staff members that the issue was marked and dicumented and sent to my customer service representative Lindsey who was suppose to make the change, when day 3 came, i finally got ahold of lindsey on a call and she informed me because my packages were not going to be sent out on time when i needed them that i would recieve a refund on the fans since they were for an event and were no good after. When i finally recieve my package it was 4 days later after the date, i emailed and called but no answer, i finally called for the 100th times no exaggeration once so ever i kept calling over and over that week and finally got someone any they told me they would let Lindsey know of the issue, lindsey then emails me a few moments later letting me know that she could not refund me my money for the fans since my fans came in, but she can give me a 30% off discount for my next order!?? The issue is she never once apologized on her mistake, or for telling me something but not holding her responsibility to the customer to fix the issue, Which is not what she told me on the phone!

The whole point of me writing this is why have a customer service rep tell a paying customer that they will get a refund but then turn around and change their mind, and keeping their word, that is absurd! I asked for speak to a manager and no one has contacted me yet since 2 weeks ago. Just ridiculous and ill never shop here again they dont have to worry about that.

Date of experience: September 14, 2022

"

"Liz was very nice to communicate with, but Kara is a nightmare. She is extremely rude, too.

I sent a message on live chat, and accidentally transposed the last two digits of my order number. First of all, I know the notepads I ordered come from the Koozie Group (formerly Bic Graphic), but since the company I work for bought out an existing company, we need to reset all of our accounts and I didn't have the time to wait for all of that to happen- otherwise I'd have gotten them directly from Koozie for cheaper.

Anyway, Kara starts flying off responses that have nothing to do with my order, and once she started saying that, I realized I transposed the last 2 digits and provided the correct order number. She doesn't even bother to look at that, but instead tells me I can check my order status online. Yeah, that's fine and all, but doesn't answer my question of which facility is it shipping from, because the Koozie Group has two locations. I need to know which facility to determine transit time. So when I tell her that the information is wrong thinking she'd see that I provided the correct order number, she actually has the nerve to copy and paste my initial comment. So what did I do? Copied and pasted the comment where I corrected myself. What did she do once she realized she was wrong? She disconnected the chat... When I reconnected thinking I'd get someone else, I got this idiot again. She disconnected. I reconnected and got her again... I guess she's the only person that does live chat. She said she's not going to help me because I am being rude. She disconnected again, and blocked my email address from seeing the chat option. I guess pointing out that I gave her the corrected order number and she didn't notice is her version of me being rude. LOL

If anyone is interested in getting promo 10% or more below list price, contact me. I'm in this industry and can tell you where every single one of their items come from that if you can't go direct, a $50 LLC can give you access to all of these brands direct at a 40% discount or more."

"wanted a wonderful gift for our customers, ordered 250 biz card calendars and they're all CROOKED. It's minor but it looks very unprofessional! I don't know how to load pictures here but now I have to pull out 250 double staples and try to restaple in SAME holes! Not happy!"

"This was handsdown one of the WORST experiences I have ever experienced with a company. I ordered mugs for my boss to give out to customers and after paying over $500, we received chipped, incorrectly printed, discolored mugs. After over 6 days trying to get this issue resolved, over 7 phone calls with no answer, daily emails trying to get in contact with someone with absolutely NO RESPONSE. We are still waiting to see what could be done. Horrible experience."

"They promise one thing and deliver another. Terrible customer service. Told me "I did everything right" yet they wouldn't lift a finger to help. They were rude and never again will I buy from them. They told me they didn't care."

"This company For All Gifts.com is a complete and utter joke!!! I am beyond frustrated and I would never even consider using them again. Fraudulent and the worst customer service I have EVER EVER seen by any company, stay far far away. Do not order anything from them!!!

I ordered 2 items on the forallgifts.com website on Saturday May 2nd and paid $14.78 for UPS shipping for the items to be received BY Mothers Day (May 10th). On Wednesday May 6th a rep called me stating one of the items was out of stock that I would receive a refund, but the other item would be shipped and received BY Mothers Day. Friday May 8th comes - still no item. I call and the Rep tells me Production was completed for the day and my item still wasn't shipped, now I am no longer receiving either item by Mothers Day as I paid for in shipping, and was told. The Rep (ERIN) told me I would receive a FULL refund for BOTH items and they would still ship me the item that was promised by Mothers Day that I didn't receive. I asked ERIN when I would receive this item and she said Tuesday May 12th, today is Tuesday May 12th and the item was just shipped this morning

Today (Tuesday May 12th) I receive a refund for only ONE of the items, and I don't even get a refund for the rush shipping that I paid for, I dont get a refund for the other item that ERIN promised, and I am still apparently paying for 2 day UPS shipping when I still haven't received either item and it has been TEN DAYS since my order was placed. Let me also add that the company ships from the same state that I live in, not that this is going far or anything.

Order #G745613....I would stay SO SO far away from this company, there lies, there poor customer service and give other companies your business. This is a joke, my refund was supposed to be $51.14 and I received $19.10 refund, the total for ONE of the items. Completely unacceptable!!!
"

"Don't you LOVE when you place an order with a company, approve the proof, pay, and then all of a sudden it's going to cost more. 4AllPromos.com I would encourage you to honor the pricing that you provided and were paid. This bait and switch with false advertising isn't a good look for you. "

"I placed an order on 11/19/18 and it was supposed to be done in 15 days. Contacted my rep Shelby back on 12/10/18, who stated that the order did not get done but I now had an expected delivery date of 01/01/19. It is now 01/11/19 and nothing was received. Contacted Shelby again, but no response or answer. Used the chat live and spoke with Chelsea, who stated that Shelby did ask for the order to be made on 12/10/18 but it didn't look like it was completed. I DO NOT RECOMMEND THIS COMPANY TO ANYONE. I just wasted 325.00 and 2 months and still have nothing to show for it."

"Absolutely the WORST! 50/50 you can get someone on the line when you call (must be a mom/pop shop) we placed an order 3x weeks for blue bags with a white logo and just now received an email saying the blue will bleed thru the white pick another color for the logo...really, 3x weeks to figure this out and why offer it to customers if this happens-NEVER AGAIN!"

"All levels of service are very poor at best.I didn't use this company in the past because when I needed a quote, it was near impossible to get one. Chelsea Stratidis had an indifferent attitude and she was rude on the phone. This company was the only one I could find offering the fast turn time I needed, so reluctantly I used them. Next time I will turn down the job rather than use 4AllPromos. It's better to lose one job, than lose a client over stupid mistakes made by 4AllPromos. Unfortunately, Chelsea Stratidis attitude didn't get any better with time. She was still indifferent, still rude, unwilling to help me find out if my job would ship or arrive on time, or even if the art dept got my art. I called because I needed help, but my call was futile. Chelsea did nothing more than the website did for me. She told me supervisors don't have phones and don't talk to customers. That's unheard of!!! It's hard to get anybody on the phone. They keep odd and inconvenient hours of business, so it's near impossible to get anyone on the phone. The people answering the phone will not answer even a simple question. They force you to talk to your assigned "customer service person". That meant Chelsea again and she wasn't in! So I had to wait for her to get in! You cant get a shipping quote unless you sign up for a user account online. They forced me to spend precious time signing up online before I could see my rush quote. I ordered blue boxes of crayons but received red boxes of crayons. It was too late to reprint for my event in 3 days. Might seem insignificant to you, but we are required by legal contract to comply with the branding standards of the health system this promo item was produced for. Red boxes are not compliant. Shelby Swain was helpful and apologetic. She was the only person in this company that even seemed human. It seemed like Shelby could only do or say what management told her to. She said a supervisor would give a measly $50 discount on this order or a future order which was ridiculous. I agreed to take it since that was all being offered. Shelby emailed back saying the supervisor will give a 50% discount on this job. That's a reasonable and adequate offer considering my very first job with this company was a miserable failure at all levels. The only thing they got right was the imprint image and color. I will never order anything from this company again. I will never recommend this company to a colleague. This was the worst customer service I have ever experienced in my 21 yrs of selling promo products. Customer service is where it's at today and it's definitely not at 4AllPromos. "

"My experience with 4AllPromos.com has been a living hell since the first day that we ordered 250 custom mugs to give out to our clients as a Holiday thank you for their business. The initial order was placed on November 2nd 2015. We at first weren't happy with the product quality that we received (to no fault of theirs). So we tried reaching out to the company. This is when things started to fall apart!! Kim Robinson, was our contact at all 4 promos and after days of waiting to hear back from someone on their end, she finally did. She gave us some options as to how we can move forward, and then told us to reach out to her the next week with a decision on what we would like to do. We reached out early that next week and didn't get an E-mail response for 4 days. So i called 4AllPromos.com and they informed me that Kim was on vacation and that her replacement was behind and probably "in the weeds". The person on the phone literally said that she was in the weeds. So we reached out to her back up and after a couple more days of no response she finally replied with saying that she was aware of our situation and that we should wait until Kim gets back from vacation because she will be better suited to deal with our replacement order. So after waiting for Kim to get back she gave us some options and we were happy with the options she gave so we chose accordingly. She said that if we returned the product we weren't happy with that she would deduct the shipping cost from the next order, that was a straight up lie and she denied every agreeing to do that in the first place. But! we continued on because at this point we just wanted these mugs to give to our clients. So we chose a replacement product and asked to be sent a sample to insure its integrity. So she did. And we loved it, so we tried to place an order with her, and that is when she informed us that they were out of that product and that we would need to choose another. So we chose yet another and placed the order after she insured us that it would only take 24 hours to produce and they would ship the day after. Literally a WEEK AFTER placing that order we get order confirmation. Then we got an email from kim saying that they would arrive the following Wednesday the 16, that was yesterday. After no mugs i email her in disappointment, and she simply gives me the ups tracking code and tells me that they will arrive today, December 17th!! After tracking the package i notice that she has sent the mugs to a different address than the initial order. So here we are today, waiting for a package that wont come, and instead will be sent to the business owners home address and left out in the rain to get drenched until she gets home at 9pm tonight after work. And we will be giving out our holiday mugs until February.

The icing on the cake was when after really trying to work with Kim, and just get the order done, ignoring all of the missteps on their part, i finally had to email her my dissatisfaction today with the whole process and she sent back an email denying fault on her and their part every step of the way. So here is to you
Kim Robinson. You should not be doing what you do, it was an almost insurmountable inconvenience working with you as you tried to represent your employer, 4AllPromos.com"