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Verified
5/5

2007-05-24

"I would highly recommend 1-800-faucet to anyone looking for a new sink. The products were here within a week's time and when I had a problem with my soap dispenser part they had it shipped for directly to me from Kohler. Very friendly service."

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Verified
5/5

2007-05-23

"Working with 800afaucet.com was a pleasure. I am building my dream home, and want everything perfect. They were wonderful to work with even when I changed my mind several times. I will surely use them again for any future purchases."

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Verified
1/5

2007-05-11

"I purchased a shower curtain rod from this retailer. The OEM sent me some of the incorrect parts. This retailer has been terrible with getting back to me with a status of returning the incorrect parts. I don't like retailers who are willing to take your money but not honor returns quickly. "

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Verified
5/5

2007-02-17

"What a wonderful experience! We placed our order on Sunday, received an email Monday confirming the shipping date and had our sink in perfect condition by Wednesday evening. Thank you so much for your fine service."

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Verified
5/5

2007-01-30

"Very nice products at a reasonable price. Shipping and packing very good. Emails keep you up to date on order progress. My purchase went without a hitch, I have nothing but praise for 800AFaucet. Keep up the good work and thank you."

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Verified
5/5

2006-12-06

"Got my order quickly and no problems with the order got everything."

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Verified
5/5

2006-10-14

"Excellent product, great price, fast delivery. Would order from them again."

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Verified
5/5

2006-07-31

"I am delighted with this purchase, the service and the delivery time! Since this sink is discontinued, I chose to research prices online. 800afaucet.com had the lowest price including shipping. I called the store to verify the online price, the quoted shipping cost AND the availability. Laura confirmed the price and shipping cost, then put me on hold to quickly check stock. With everything confirmed and Laura on the phone, I chose to order the sink directly from her. I ordered on Friday and the sink arrived on the following Wednesday. Each piece was in the original box, however, they took care to pack each piece into a larger box with sturdy packing. I couldn't be happier with their service, from start to finish."

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Overall quality of ordering process
Ease of ordering online
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Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Delivering products on-time
Delivering products damage free
Overall technical support
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Resolving problems
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Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
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Customer service being knowledgeable
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Verified
5/5

2006-07-29

"GREAT PRICES! GREAT SERVICE! VERY HELPFUL AND ACCOMODATING WITH ASSISTING ME IN COORDINATING FAUCETS AND ACCESSORY ITEMS. HIGHLY RECOMMEND. I ALWAYS TRY AND BUY FROM 800-AFAUCET FIRST. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-07-27

"Nicely done! I received the correct items within the time period stated: fast! Thanks for the confirmation email. Yes, I'd check this company again, and if they had the best price, I would not hesitate to order from them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
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Overall customer service
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2006-06-23

"The item I ordered has not arrived as promised and the company is out for "inventory" for 2 weeks! There is no way to track the package or talk to anyone that can. Customer service has been unacceptable! Do not use this company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

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