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Verified
1/5

2014-10-10

"I ordered on Tuesday, they sent me an email on thursday saying that they are out of my protein flavor due to "manufacturing issues". I responded immediately with a different flavor on Thursday. I called Friday and they said I would receive my package Saturday. I live 20 minutes from a1supplements warehouse. There is no reason for it to take 5 days. I'll never do buisness with them again. Just buy from a store. "

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Verified
5/5

2012-03-16

"I wrote a review of A1Supplements in 2008, but I guess I forgot to post it, as it was stored in my profile since then. I went to write this review, and it popped up. Anyway, I'm happy to say that nothing has changed since my first experience with this company. Amazing prices, lightning-fast processing/shipping, and outstanding customer service keep me a loyal A1Supplements customer.
"

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Verified
5/5

2012-02-24

"I have used this company/website twice now. I am very happy with the price of the products and the fast shipping. I will continue to use them and I would recommend this company."

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Verified
1/5

2011-08-25

"I have bought several things on the internet and I could normally tell if I was taking a risk or not but with A1 Supplements I thought there wasn't any risk. Yet it has been a while since I ordered some Jack3d pre-workout supplement and it hasn't come. I sent many emails to the admin email account with no reply. So what did I experience from a1supplements... A loss of $32 and a month of waiting for my pre-workout stuff before going to the gym only to realise I've been had."

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Verified
1/5

2010-06-23

"I placed 2 orders on there web site by mistake because the web sit is not equipped with an automated reply for each order placed. The first arrived at the correct shipping address, BUT the second was sent to my billing address instead of the shipping address. I've corresponded with the support and have been called a lair and a fraud.
It was their mix up of shipping the package and I received the worst service ever with the name calling!
HIGHLY NOT RECOMMANDED!!!!
VERY BAD EXPERIANCE!!!!
WILL NOT SHOP THERE EVEN IF THEY WERE THE LAST STORE IN THE UNIVERSE!
"

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Verified
5/5

2009-11-12

"I just ordered my supplements from A1 on November 8th and just got them today November 12th 2009. They were very fast shipping. And the staff over the phone was very very helpful and answered all my questions with a great attitude. Would recommend A1 to anyone who wanted a good product and great customer service, which you rarely get these days. Will definetly be back and order again. Thanks A1.

David
"

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Verified
1/5

2009-08-28

"I ordered 2 bottles of hydroxycut that were voluntarily recalled by the manufacturer. I never received notice from A1 which is kind of understandable. I found out last week about the recall so I called the number on the box. A message said something like "there are too many calls to answer, please return the product to the store you bought it from for a full refund". I called A1 and they said I missed the cutoff date. I asked for contact information for Muscletech/ Iovate and was told it was private. The girl I talked to was rude and short with me. I asked to speak to someone else and she put me on hold and then picked back up to tell me that there was nothing the company could do for me. She didnt let me talk to someone else. I called back and someone else answered, I told her about my situation and she put me on hold for the same girl to handle it. I dont really care about losing $50 but I do care about customer service. And A1's customer service sucks."

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Verified
5/5

2007-10-22

"From the time I placed my order (Oct. 15) to the time I actually received my order (Oct. 19) was a grand total of 4 days. I would think their shipping mistakes are rare, because my order arrived well packaged and exactly what I asked for. Their prices are sometimes the best around (sometimes not, just shop around) and their login system is the most convenient I've seen (logs into their store and forums simultaneously)."

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Verified
4/5

2007-01-14

"nevermind. they did ship it and it arrived today it's just that I wasnt home to anwser the door. this site is not that bad it's just the closing hours for them is bad"

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Verified
1/5

2006-08-28

"I ordered 2 cases of MyoplexRTD from A1supplements.com to be sent to an FPO AP address (which they allow), however having not received the order, and not being able to track I emailed the company. They said there was a $69 shipping charge which I was never told about. Unfortunately a Marine in Iraq was very disappointed...why couldn't they have emailed me with the request?? Why did my son have to wait 3 weeks to find out that the order wasn't coming? I ended up buying the supplement at a local GNC and shipping it for $16 in my own packaging. Very poor customer relations. "

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5/5

2005-04-13

"Seems to be a good place to buy from they have great prices on the items. Order took 7 days but it was worth the wait for the price. i was impressed with there whole process. they sent me an order conformation and when it was ready to ship i recieved an email with the tracking infor and a link right to the infromation on the UPS website."

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
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Resolving problems
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Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
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Customer service making decisions on their own
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Verified
5/5

2005-01-12

"This store has really low prices and prompt fast shipping. I have tried researching this company online, however this company did not have any reviews. So I would like to be the first to say that I am extremely pleased with the service and quality of products. I received confirmation of my order within one day of placing my order, and my order was shipped to me within 2-3 days. Thank you very much A1supplements! Will order again from this store!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

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