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Verified
5/5

2004-06-05

"Ordered, package arrived in timely manner, no complaints!"

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Verified
5/5

2004-06-03

"This was a good deal on Win XP oem cd's. Product was delivered on time by fedex."

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Verified
1/5

2004-04-19

"Made my order to Visual Studio.Net Ent Architect 2003 Full Vers on 3/30/04. They sent wrong disks. I sent disks back and waiting 1.5 weeks for new ones. I kept calling and they said wait longer. Today, I get a call from sales rep (Alex) who says "we don't sell that software." I say, "why the ad - why'd you take my order - etc." He was rude and said its not on our website. Well, here it is...http://www.a2zcomp.com/specs_a.asp?SKU=458334. Save yourself from nothing but a big headache and DO NOT use these people. Worst company I've ever dealt with. Period."

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Overall technical support
Resolving problems
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Verified
1/5

2004-04-13

"The reviewer from 4/7/03 12:56 PM stated:

"Reading the complaints, most of them appear to have been written by the same individual under different names. I'm guessing the writer is likely someone with an axe to grind and no hobbies, else works for a competitor."

To this I must reply, apparently YOU yourself must be an A2Z employee, or have never really had the misfortune of dealing with this so-called company.

Back in early 1999 I ordered my first PC, spending well over $1800. I had researched components and instructed over the phone which ones I wanted included in my PC (best video cards at that time, fast PII CPU, etc.), but did not specify a mainboard, not understanding how critical this single component is. They threw in one of the sorriest boards ever produced, an FIC VB-601-V. Needless to say, the system they sent me was nothing but an overpriced doorstop; the VIA southbridge/S.B. Live incompatibility issue was more than just an annoyance, the system was totally unstable, locking up during ANY game and frequently when running productivity apps, surfing, anything. I returned the system to them, at my expense, hoping they could sort this out, and in the process THEY LOST THE S.B. LIVE DRIVER DISC. Upon getting the system back (unsurprisingly it still wasn't working properly), I notified tech support of the missing disc and was told they couldn't provide me with one! After a long and aggravating phone call, I finally got them to send me one but it was like pulling teeth. Visiting a public tech forum, I finally discovered that my problems stemmed from the VIA-chipped junk motherboard. I purchased a proper Abit Intel chipset based board and fixed it myself. It was like magic, all my problems vanished immediately.
Even a "computer illiterate" like myself at that time could find the cause of this, without much trouble, and rectify it. The fact that a company selling systems couldn't (or wouldn't bother to) figure this out makes me wonder how in the world they're still doing business. I figured they must have wisened up over the years, but from what I'm seeing here, they are still just as inept and clueless (and have the same spiteful attitude toward customers, given the phone call I just made to simply get that old invoice number) as always. It just doesn't make sense that they're still operating. I urge everyone to please buy from newegg or googlegear or any of the several other respectable companies that deserve your business.
I do have to thank them for one thing: After that first experience, I only build my own systems now, and for many other people as well. And they all work. It's really not that hard.
"

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N/A
Delivering products damage free
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1/5

2004-04-07

"Ordered Win2K Server with 5 client license (manufacturer number C11-00016) and a 60 GB Maxtor drive (manufacturer part number 6Y060L0). Ordered this for next day delivery.

Received the shipment on the next day as expected but both items were incorrect. Received a client access license (no software) and an 80 GB drive.

When I called to inform them of their error (the items are clearly correct on the invoice), the customer support rep was nice enough. That's about as good as it gets.

Upon telling me that someone would be by to pick up the merchandise the following day, I wanted to verify that the order was going to reship today. I was told that it would not ship until the items I was sending out TOMORROW were received. I stated that since it was clearly their error that I should not be forced to wait for something I needed and had ordered in good faith from them. I was then informed that the only way I would get the items I needed by tomorrow was to place another order.

If I'm going to place another order, it certainly would not be with them. I canceled my order and will purchase the items elsewhere.
"

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Verified
5/5

2004-04-02

"A previous order for software which was shipped on time turned out to be incorrect. Contact with customer service was great and they sent me a new order ASAP, no shipping and allowed my return of the incorrect product with free return shipping.

I would definately do business with them again
"

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Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

tpl
Verified
1/5

2004-02-17

"DO NOT WASTE YOUR TIME to place orders on CHEAP PRODUCTS from A2Z Computers CROOKS unless you want to be RIPPED OFF and deal with the RUDE Customer Service Representatives. STAY AWAY FROM A2Z CRAPS AS FAR AS YOU CAN.

PChardware4U and A2Z Computers Inc. are two different names, but both names belong to the same business. You are not surprised when you see why A2Z Computers Inc. is exactly the same as PChardware4U Inc.

If you notice that A2Z Computers Inc. has had so many BAD ratings in its history of RIPPING and YELLING at their customers. The A2Z Computers Inc. uses a different business name, PChardware4U, to lure more customers in, then RIP them OFF just like WHAT IN HELL they did to their customers with their previous business name: A2Z Computers. These CROOKS did not change the way they do their business.

I shopped at many online stores such as NewEgg, ZipZoomFly, etc. and received great services from several stores. After I read a lot of good comments about A2Z Computers Inc., I assumed that this was a good place to shop UNTIL later I found out A2Z Computers Inc. has a bunch of CROOKS that are running their business.

I have never written such a long rating message as this one to criticize any online store in my entire life. Whoever have rated this A2Z Computers Inc. as a good place to shop must be DUMB and DEAD. You help these A2Z Computers CROOKS lure more customers in. As a result, many customers have become victims of A2Z Computers Inc. CROOKS.

The problem was, I placed my order around 3:58 AM CST on 12/26/2003. I found out the item was incompatible with my system, and then I sent a request e-mail to cancel my order around 4:22 AM CST 12/26/2003. Allison (She is a Business Development Coordinator at A2Z Computers Inc.) sent me a reply e-mail with a content showing that my order was cancelled around 8:31 AM CST 12/26/2003.

Around 3:25 PM CST 12/26/2003, about 6 hours since Allison sent me a reply e-mail to confirm my order cancelation, an employee of A2Z Computers Inc., sent me an e-mail saying that they shipped my order. WHAT THE HELL WAS GOING ON? Around 7:01 PM CST 12/26/2003, I received another e-mail from A2Z Computers Inc., saying my order had been shipped.

At that point in time, I realized that A2Z Computers Inc., was run by A BUNCH OF CRAPS inside their business operation. I called A2Z Computers Inc., on 12/26/2003 and spoke with a Customer Service Representative guy, and this guy was RUDE like HELL. As the result of my conversation with this RUDE guy, he confirmed that my order was cancelled on 12/26/2003.

On 1/20/2004, I called my Credit Card company and found out that A2Z Computers Inc. charged me the SHIPPING FEE for the ORDER that Allison CANCELLED on 12/26/2003. The fact is: A2Z Computers Inc., sent me an e-mail telling me that they cancelled my order, then 6 hours later, they went ship the item by their mistake of inconsistent decisions, and charged me the shipping fee. WHAT THE HELL WAS WRONG with these AWFUL MORONS at A2Z Computers Inc.?

I spoke with Terry on 01/20/2004 (She is a Customer Service Representative at A2Z Computers Inc.) regarding to this problem. She told me the order that I placed on 12/26/2003 was never cancelled. I said what about the order cancelation e-mail that was confirmed by Allison on 12/26/2003. She said A2Z Computers Inc., never cancelled my order on 12/26/2003. WHAT THE HELL WERE THESE CROOKS PLAYING? I said check with Allison about her canceling my order on 12/26/2003. Terry put me on hold until I got hung up. Crap! I tried to call back several times, but every time I called back, I got switched to their voice mails for leaving messages, and then their system hung me up.

MY RECOMMENDATION TO CONSUMERS IS:

A2Z COMPUTERS INC. HAS BEEN RUNNING BY CROOKS WITH CRAPS. BE AWARE OF THEIR CROOK TO GRAB YOUR MONEY.

MY RECOMMENDATION TO A2Z COMPUTERS INC. EMPLOYEES:

LEARN HOW TO DO A BUSINESS WITH CUSTOMERS AND REFUND ME MY SHIPPING MONEY THAT YOU HAVE RIPPED ME OFF FROM YOUR SHIPPING MISTAKE , AND LEARN NOT TO BE SUCH A BUNCH OF CROOKS IN YOUR FUTURE BUSINESS.

IF YOU WANT TO BE IN BUSINESS, YOU HAVE TO PUT CUSTOMERS ON FIRST WITHOUT CROOKING THEM. WHAT A BUNCH OF CROOKS!

To see how A2Z Computers Inc. responded to my rating on BizRate.com, browse the the following URL link:

http://www.bizrate.com/ratings_guide/cust_review_detail__mid--24745,review_id--197498,mr_type--1.html

They have already ripped me off, and these A2Z Computers CROOKS did not refund me the shipping fee. They blame everything on customers so that they have a good reason to rip you off. WHAT A BUNCH OF CROOKS.
"

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Verified
1/5

2004-02-07

"Ordered a Celeron 1.1 GHz retail boxed Tualatin with 256k cache. Received an oem Coppermine 1.1 GHz part with 128k cache plus fan. Returned both and was credited with only base price and not sales tax or shipping. They still list retail Tualatin 1.1 GHz as in stock. This place (aka A2Z Computers) is simply a hassle and waste of time and money. AVOID!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A

tpl
Verified
1/5

2004-01-20

"
DO NOT WASTE YOUR TIME to place orders on CHEAP PRODUCTS from A2Z Computers CROOKS unless you want to be RIPPED OFF and deal with the RUDE Customer Service Representatives. STAY AWAY FROM A2Z CRAPS AS FAR AS YOU CAN.

I shopped at many online stores such as NewEgg, ZipZoomFly, etc. and received great services from several stores. After I read a lot of good comments about A2Z Computers Inc., I assumed that this was a good place to shop UNTIL later I found out A2Z Computers Inc. has a bunch of CROOKS that are running their business.

The problem was, I placed my order around 3:58 AM CST on 12/26/2003. I found out the item was incompatible with my system, and then I sent a request e-mail to cancel my order around 4:22 AM CST 12/26/2003. Allison (She is a Business Development Coordinator at A2Z Computers Inc.) sent me a reply e-mail with a content showing that my order was cancelled around 8:31 AM CST 12/26/2003.

Around 3:25 PM CST 12/26/2003, about 6 hours since Allison sent me a reply e-mail to confirm my order cancelation, an employee of A2Z Computers Inc., sent me an e-mail saying that they shipped my order. WHAT THE HELL WAS GOING ON? Around 7:01 PM CST 12/26/2003, I received another e-mail from A2Z Computers Inc., saying my order had been shipped.

At that point in time, I realized that A2Z Computers Inc., was run by A BUNCH OF CRAPS inside their business operation. I called A2Z Computers Inc., on 12/26/2003 and spoke with a Customer Service Representative guy, and this guy was RUDE like HELL. As the result of my conversation with this RUDE guy, he confirmed that my order was cancelled on 12/26/2003.

On 1/20/2004, I called my Credit Card company and found out that A2Z Computers Inc. charged me the SHIPPING FEE for the order that Allison CANCELLED on 12/26/2003. The fact is: A2Z Computers Inc., sent me an e-mail telling me that they cancelled my order, then 6 hours later, they went ship the item by their mistake of inconsistent decisions, and charged me the shipping fee. WHAT THE HELL WAS WRONG with these AWFUL MORONS at A2Z Computers Inc.!

I spoke with Terry on 01/20/2004 (She is a Customer Service Representative at A2Z Computers Inc.) regarding to this problem. She told me the order that I placed on 12/26/2003 was never cancelled. I said what about the order cancelation e-mail that was confirmed by Allison on 12/26/2003. She said A2Z Computers Inc., never cancelled my order on 12/26/2003. WHAT THE HELL WERE THESE A2Z COMPUTERS CROOKS PLAYING? I said check with Allison about her canceling my order on 12/26/2003. Terry put me on hold until I got hung up. CRAP! I tried to call back several times, but every time I called back, I got switched to their voice mails for leaving messages, and then their system hung me up.

MY RECOMMENDATION TO CONSUMERS IS:

A2Z COMPUTERS INC. HAS BEEN RUNNING BY CROOKS WITH CRAPS. BE AWARE OF THEIR CROOK TO GRAB YOUR MONEY.

MY RECOMMENDATION TO A2Z COMPUTERS INC. EMPLOYEES:

LEARN HOW TO DO A BUSINESS WITH CUSTOMERS AND REFUND ME MY SHIPPING MONEY THAT YOU HAVE RIPPED ME OFF FROM YOUR SHIPPING MISTAKE , AND LEARN NOT TO BE SUCH A BUNCH OF CROOKS IN YOUR FUTURE BUSINESS.

IF YOU WANT TO BE IN BUSINESS, YOU HAVE TO PUT CUSTOMERS ON FIRST WITHOUT CROOKING THEM. WHAT A BUNCH OF CROOKS!

To see how A2Z Computers Inc. responded to my rating on BizRate.com, browse the the following URL link:

http://www.bizrate.com/ratings_guide/cust_review_detail__mid--24745,review_id--197498,mr_type--1.html

They have already ripped me off, and these A2Z Computers CROOKS did not refund me the shipping fee. They blame everything on customers so that they have a good reason to rip you off. WHAT A BUNCH OF CROOKS.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2003-12-31

"BEWARE! I ordered a Sony model DRU510A retail DVD-RW drive from this company. It was advertised as a retail until with lots of software etc. When I received the package it was a bare drive in a box, and wasn't even the model I ordered. When I finally got a person to answer the phone, I found out that PChardware4U is the same as A2Z Computers. They have a terrible rating.
They aranged for me to send the drive back and promised to ship the correct one as soon as they received this one back. After waiting for nearly two weeks, I started trying to contact them to find out the status on my order. It took me two days to finally get to talk to someone in person. He could barely speak english and after putting me on hold for a while, came back and said they were going to issue me a refund. I told him I didn't ask for a refund, just send the product that I ordered. He then said that there was a mistake on the website and they wouldn't be able to sell the drive for that price. I have checked with my credit card company and so far the credit hasn't shown up.
If you are thinking of buying from PChardware4U or A2Z Computers, my advice would be DON'T even think about it.
"

Detailed Review Benchmark + -
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N/A
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
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Speed of web site

Verified
1/5

2003-12-19

"I purchased a monitor from this store online for 439.99. However, due to the fact that I had recently moved my bank would not authorize the new shipping address. PCHardware4U didn't tell me that the bank had a problem authorizing the address until I called days later to find out where the monitor was. I had the bank call the store and authorize the sale and everything seemed to be fine. They then cancelled my first order, charged my credit card the new price(499.99) and shipped the monitor without ever notifying me of the 15% price increase. I didn't know I had been charged the higher amount until I got the monitor with the invoice attached. When I called their 'sales' department, the indifferent voice on the phone told me that it was my fault for not having my new address placed with my bank. When I asked her why the company was so hesitant to sell the monitor to me for the price I agreed to pay she gave me a demeaning economics lesson outlining how prices rise due to 'supply and demand'(I'm an economics major). When I asked why I had not been notified of the higher price she told me that if I didn't like the price I could send the monitor back for a refund. Luckily the 1703fp is beyond expectations, if I could bear to part with it, I would send it back to PCHardware4U and pay the much higher price at Dell. You may get a good deal at this site but you run the risk of getting much more than you bargained for, horrible customer service, sudden price increases and unauthorized charges. Shop somewhere else."

Detailed Review Benchmark + -
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Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2003-12-08

"I purchased

http://www.a2zcomp.com/specs_a.asp?SKU=0247381

which is a picture of an ATI 9600 Pro, not a third party company product. In fact it includes the manufacturer model number also, just to be sure they know you know it's a real ATI card and not a Sapphire or some other knock off.

It came as a Powercolor 9600 Pro, in the top corner, it says 256MB DDR, which is a sticker covering the actual 128MB DDR. I'm not sure exactly what this is supposed to mean, but Powercolor doesn't even sell a 256MB model of the 9600Pro so I don't even know what the heck is in this box.

Anyway, I got an RMA and I'm gonna TRY and return it to these morons. We'll see what happens from there.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2003-12-05

"I ordered what the website described as a "kitted" hard drive, which was supposed to include at the very least the Data Lifeguard Tools software. A visit to the Western Digital website described the "kitted" hard drive as including software,cable,instructions, etc. What I recieved was a bare OEM hard drive wrapped in foam rubber.This company is very difficult to contact by telephone. I was a bit reluctant to buy from this company after reading the reviews. I took a chance. Live and learn"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being knowledgeable
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-10-10

"I want to start off by saying, THANK YOU!!!, To the people at a2zcomp.com. I was nervous about ordering Software online but they put all my concerns at ease. I ordered Studio MX 2004 on Wednesday and go it the next day before noon. I was ecstatic.
They deserve 5 STARS!! I will only buy my software from them and I have already started telling all my friends about them. Again thank you and best of luck to you guys at a2zComputers.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-08-08

"After reading the reviews of this seller I was a little reluctant to order from them. But they had the best price, so I did.

I ordered a Viewsonic VX2000 20" LCD monitor from their website on Sunday 03 Aug 03. The order process was straightforward and I got an email confirming my order. The email had a link to check the order status. I did this on Monday and it said the order was in Shipping. Monday nnight I checked again and it said the order had been shipped. The link took me to the FedEx site where I was able to get detailed status.

A2Z is in Ohio; I am in California. By Tuesday morning the FedEx site said my order would be delivered on 08 Aug 03. It arrived at my door on the 8th in the afternoon. The monitor was in it's original box, unopened, and worked perfectly.

I have no complaints about this seller and would order from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
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Speed of web site