"We purchased a Fujikura FSM-40S Fusion Splicer and a CMA-4000 Single-mode OTDR, There customer service was terrific helped us threw a difficult choice on which tools we need and a tight budget. Thank you AAATesters I was able to get back to work and start making some money again.

Thank you AAATESTERS,
Steve L. "

"I ordered this piece of test equipment and received it July 14, 2008. It originally functioned properly. It developed a problem that I tried to troubleshoot at my expense by ordering a new PC interface card, but it didn’t solve the problem.
I contacted the company August 2, 2008 about the problem and sent the unit back August 14, 2008 after waiting for the new interface card. The original contact was within the 30 day warranty period.
After hearing nothing after the stated 48 hours, I contacted the company by e-mail and by phone at least THREE different times, but no one returned my calls.

I contacted the manufacture of the product and was told the symptoms I described are non repairable. AAA Testers did have another unit that is similar to this for sale they could exchange this for, but I’m sure they don’t want to do this.

It’s obvious there is a problem, they are hiding something. I tried to look up “EMS Limited” and “AAA Testers”, but other than the AAA Testers website, I could find no business listing for either company name in Michigan or Ohio.

I have reported this to both the Ohio and the Michigan Attorney General Offices and opened up a dispute with Visa.

Update:
I finally received by money back after weeks more of waiting.

Regarding their 25% restocking fee. One rarely has the opportunity to 'test drive' equipment as this before the purchase and while I can understand a 'restocking' fee, 25% is what a markup percentage would be, not what it costs to confirm the unit is working as intended. "