"On Sunday February 18 2024 I made an order with your company. Monday was a holiday and on Tuesday I received two emails regarding my order and shipping information. Today, Thursday, I received my order before 10am. The email communication and speed at which I received my order was fantastic.
I want to take this opportunity to congratulate and thank you for the outstanding customer service.
"
"I was very impressed by the response time and excellent customer service I received from Aartech. No only did they remedy a shipping problem with my order, they had it in the shippers hands the same day!
They gave me service that is not found very often these day. I look forward to dealing with them again. "
"Had to change an order last minute and order some different devices to make my setup work. My order was changed immediately and the new devices I require are arriving in less than 48 hours of ordering. Aartech always rises to this level of service! Great Canadian Company!"
"Great ordering service. Delivery was quick. Unfortunately hubitat hub I recieved, not functioning properly after a month and hubitat will not honor warranty and severely limits support. So good service from AArtech but not so great product support from hubitat. Aartech has been very helpful so far and definitly recommend."
"The customer service and tech support at AARtech are excellent. Very informative, patient and helpful. They kept in touch with me every step of the way and were very willing to help and resolve any questions I had. I will be purchasing all my equipment from them going forward as they have the best selection in their inventory. Very solid company. "
"Order was received and there was no problems. "
"Excellent customer service"
"They just always come through"
"Decent pricing but expensive shipping that they obviously are aware of. You don't see the shipping cost until you have paid. Really nice."
“Thank you for your feedback! Shipping cost is displayed on the checkout page after you enter your ship-to information. Shipping to most of Canada is free over $100 before tax and a flat rate based on province below $100 - typically $10-$15 range. Thanks for your business!”
"Answer questions quickly. Great service. "
"I ordered the wrong product by mistake. The seller was quick to provide me with a return number. My CC was credited within 7 days.
Excellent response.
Thank you"
"Ordre one of there alarm kit consisting of a Honeywell vista 20p board,with a 6151 keypad,a siren,battery and a motion sensor.Installed everything and tried to program it,but i was unable because you need a 6160 alphanumerical keypad to program,so i ended up buying another keypad to make my system work,they should not offer a kit that does not work or they should mention that you need the other keypad."
“Hello. You make a good point. This is a pro level system and our pros know already. But we'll add that for reference to make it more clear to everyone.”
"Excellent service. Super fast delivery. Variety of products selection.
I ordered Leviton switches and matching wall plates only to be found on Aartech and cheaper then competitor pricing."
"arrived on time as advertised"
"Shipped fast and in good condition."
A rep from AARtech Canada, aartechca, has responded:
“Thank you for your review - as discussed I'm hoping you're happy after we helped you reach Hubitat support and their technical engineer. We strive for 100% customer satisfaction and if you believe our support to be worthy we'd love it if you'd update your review to reflect the overall Aartech Canada experience. Thank you for your business.”