"I ordered a tune up kit for my AED on August 4th. Their website quoted an arrival time of 5-7 business days. On August 11th, I tried to call to check the status since I had not received any shipping updates. I was on hold with the typical elevator music for about 20 minutes before my call was sent to their voicemail. I left a message with all the pertinent information and a request for a return call. By August 12th, I had not heard from them, so I started over. This time I was on hold for about 10 minutes before the call was dropped on their end. I attempted to use their chat option, but that system is down. I tried calling again, this time I was connected to a customer service agent who stated they are short staffed. She stated she has nothing to do with answering voice mails, and said "I just answer the phone". She confirmed the chat option is not operational due to staffing shortages. She told me my purchased items were scheduled to be shipped on August 13th, 9 days after the order was placed. I pointed out to her that their own website quoted a delivery of 5-7 business days. She claimed that estimate was only for the shipping with FedEx, and did not include the time required to package my order. I ordered three items, all of which could fit in a shoe box. I returned to the survey Email sent by AED Superstore to comment on the delay and customer service fail, but the survey site is also not functioning. I won't be using AED Superstore in the future."
"Tried to order a new aed as they seemed to have good prices and selection but that's about where the experience ended. Got the run around from customer service on my order multiple times before finally cancelling and going with a different company."
"Donovan Sievers was my amazing sales rep. and he went above and beyond for my company to get what we needed when we needed it. Just an excellent person!"
"The staff at AED.com are very helpful. A minor hiccup in my order was quickly resolved and there was followup to ensure everything was satisfactory. I would happily recommend them to any person or organization who is looking for an AED soloution.
I particularly like the fact that through their re-certification program, individual consumers can more readily afford to acquire an AED."
"The AED was exactly as advertised. Delivery was exceptional fast and the device arrived in excellent condition."
"I am very pleased with my AED.com experience. Shipping was really really quick. My AED shipped out the exact same day I placed the order. I also really appreciate the follow up call. This company has excellent customer service and I will definitely order from them again! "
"A great company! Easy ordering and quick shipping. Everything came as ordered. I will order from them again!"
"Overall, Very Pleased w/ Product Purchase. Keep up the Great Customer Service."
"Website was very easy to navigate. Customer service was knowledgeable when I called with a question. Order was delivered fast and even the back ordered item was delivered a lot sooner than they had anticipated. Great overall experience. "
"I am very happy with my DXE Medical experience. I was glad to find this company as I was having some issues with other companies who were back ordered on items much need at our university. DXE medical had the items on hand, great prices, and delivered quickly. The great service was such a shock that when i recommended the company to my superiors they could not believe the prices. now we have placed a large order and look forward to the continued quick service"
"I received excellent customer service when ordering our AED supplies. The price of supplies are comparable or better than that of other companies. Thank you for your excellence in customer service."
"I thought the information was very informative snd it seems you have some excellent products"
"AED and instruction manual provided by DXE Medical met my expectations by providing a clear straight forward instruction manual and an AED with a simple design. The wall cabinet has included the company name and number for easy accessibility. I feel confident having this AED available in my school with a sales department willing to answer any questions I may have."
"Excellent Product, fast shipping!"
"They forgot to install the alarm in the cabinet before they shipped it. When I called to let them know, they got right on it and sent the missing part overnight. Great customer service!"