"I purchased tickets from Aferry to travel from Japan to South Korea.

When I purchased the tickets from Aferry I MADE SURE to read all the information provided to ensure that I wouldn’t miss the ferry.

In regards to the departure of the ferry, they gave me only two pieces of information.

1. Ferry’s departure time 12:30
2. It was mentioned in this exact wording “Check in is at least 90 minutes prior to departure.”

Based on this vague information. I turned up at the ferry desk at 12.12 and was refused to board the vessel. A laminated sheet of paper was shown to me by the ferry staff which said “Check in time: 10:30am-12:10. Check-in closes 20 minutes prior to departure"

Even though I was only 2 minutes late and it was physically possible for me to board the ferry the ferry company would not let me board.

The information Aferry provided was vague and not even correct. Check in time started 120 minutes before departure (not 90) and ended 20 minutes prior to departure. This CRITICAL information was NOT given to me by AFerry. A cut off time for boarding you would think is important?

When I book train, plane or bus tour tickets etc this information is always provided. But with Aferry, apparently it's ok not to tell people about this.

I have sent several emails to Aferry asking for a refund but they are saying it’s my fault.

This situation obviously caused me enormous grief as I was stranded in Japan for an extra night and my contact was waiting for me in South Korea to pick me up from the ferry terminal.

I booked the tickets in advance to save money and now I was forced to pay more than double to book tickets on the more expensive ferry the next day.

AFerry you are NOT the worlds leading ferry website, you are a sham, dodgy company with no consideration for the damage you cause to people through your lax business practices and it will come back and hit you in the head one day and I'll be laughing. You can still refund me AFerry and avoid the bad Karma before it's too late.
"

"I found AFerry really well layed out and easy to use. My ticket came via email so no delivery problems, a very economic way of doing things!"