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5/5

2003-02-16

"Great company to work with, orderd ePox ep-8rda+ for the best price along with a 400w power supply. Free shipping for both items, recieved both items in excellent condition 3 business days later. Will defanitly do business again!
"

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5/5

2003-02-13

"First time shopping here, I had a good experience with these guys. They had the hard to find Epox 8RDA+ motherboard in stock for $20 less than Newegg, with free shipping. Easy ordering process, good email notification, and the board was shipped promptly, however ...

Maybe I shouldn't complain about free shipping, but AIC uses UPS ground and they were pretty slow. It took over a week to ship across the country and caused a delay in my computer building project. Over the span of a couple of days, I had ordered parts from a lot of different vendors (including Newegg). The mobo was one of the first items I ordered and was the last to arrive. Next time if I need something fast I guess I should spring for 2-day or overnight shipping, or shop elsewhere. Newegg uses FedEx Saver and the shipping time is much faster.
"

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Delivering products on-time
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5/5

2003-02-13

"Excellent shopping experience, but the AIC could work on their packaging. The motherboard I ordered was shipped and delivered promptly, and works fine, but had no cushioning during shipment. The motherboard box was simply placed in an equally sized box and shipped out. Given my experience with major shipping firms, this is NOT a good move."

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of checking order status
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5/5

2003-02-12

"The customer service rep I talked to was not as knowlegdable as I would have liked but pleasant to deal with none the less. I purchased a Epox8RDA+ Motherboard Combo from them and there have no problems. I would highly recomend them for price, customer service and high reliability, nice to see a company run, the way all online retailers should be. "

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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5/5

2003-02-05

"ordered Epox 8RDA+ from them instead of newegg; beating newegg in shipped price by $17; took a few days longer to arrive (ups vs. fedex), that's only diff.; felt savings outweighed wait. "

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5/5

2003-01-28

"I ordered a motherboard combo from this company. Shipping was quick, everything was well-packed, and every item was correct. Perfect buying experience."

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5/5

2003-01-16

"Very good prices. Quick shipping and good communications. Will buy from them again."

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5/5

2003-01-16

"I will admit, at first, I was very hesitent about ordering from this company. They had a total of 9 reviews! Didn't seem to be much of a history. But they were also one of the few vendors w/o horrible ratings that had the Epox 8rda+ mobo - the item I was looking for.

Gave them a call to confirm stock status - lady who picked up was very nice, not pushy and "bored out of my mind at this job" like some others. Asked how long it would take to ship, and she told me if I ordered by 3 PM, it would ship the same day - so I placed the order.

Shipped same day! I ordered w/ 3 day select, came in 3 days, openned package, and everything was there. Mobo is now up and running perfectly, no problems at all. Shipping was secure, box within a box, nothing damaged.
"

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5/5

2003-01-07

"Great people to do business with. After order I needed to adjust the hardware from 400mhz DDR RAM to 333mhz and they did the adjustment just as we discussed on the telephone. I will order from them again, and recommend to others."

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5/5

2002-12-27

"I ordered components for a new system. Mobo,cpu(athlon xp 2400+), cpu colling fan (volcano 9), Video card (900 Pro) and 2 sticks of pc2700 memory. No problems whatsoever, shipment arrived quickly in great shape and all emails answered quickly. I would definitely order from them again and recommend to anyone."

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5/5

2002-12-24

"I ordered my epox 8rda+ motherboard from them and they have awesome service, it was shipped that monday, I ordered sunday. They answered some email questions I had right away and were very kind. If you have any doubts you shouldnt I will definitely order from them again."

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5/5

2002-11-10

"Well, I'll admit, initially I felt pretty uneasy about buying from this company. What from the very little reviews they had here, although mostly good, it didn't sit well. But, I needed an external CD-RW quick, and for a good price as well; they delivered.

I decided I'd take the plunge, and, luckily for me, it was a well-taken one at that. From the moment I ordered, to the moment my item arrived, everything went smooth. I received my UPS tracking number, the next day, and soon received everything. Packed pretty well and fully functional, just what I asked for!

Basically, for anyone who sees the low number of reviews and also becomes "hesitant", here's my (very familiar) advice: "Just Do It."
"

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5/5

2002-10-25

"Ordered an 80gig external hard drive and it was shipped promptly, works perfectly and the price was unbeatable. No contact other than via email and the purchase process, but the transaction was smooth and the product is great, so what more could one ask? Great job, AIC."

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Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
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5/5

2002-08-19

"Bought a great external HD from them and it arrived in 2 days.. Great transaction overall."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

4/5

2002-08-16

"All in all a great reseller. The products had excellent prices, and they actually charged what shipping really was for shipping, unlike some resellers who add an exorbitant handling fee. Best of all my order was sent in at around 4 pm their time, and was sent out 7:45 pm that same day, although because I chose ground shipping like a fool I still had to wait the 7 days for it to travel from the west coast to east coast.

The one complaint I have is that I ordered a firewire device and didn't specify that I wanted a 6 to 4 pin cable to hook it up to my laptop (call me ignorant, but I didn't know I had too), and now I can't exchange the 6 to 6 pin cable I recieved. I know it's not their fault that I didn't specify this, but then again they didn't state on their website that it came with a 6 to 6 pin cable either. Regardless, except for this fairly minor thing the reseller was perfect, and I would definitely use them again!
"

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
N/A
Being easy to reach
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Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site