"bought a mother board from a reseller.
reseller went out of business
being the motheroard was bad.
emailed asus and they did nothing or did not return a email me to help me fix my broken P4PE motherboard $105 i'm out.
Asus site has little or none about wattenty on it
only i can find says Customer Satification Thats it"
"I had to RMA my A7N8X Deluxe due to the BIOS dying. I received my replacement board and IT TOO is bad. I have been emailing, filling out on-line requests for assistance and calling ASUS RMA dept. for 3 solid days now with no applicable results other than getting madder by the min. I have spent well over 4 hours total on hold time and have been disconnected/cut-off after 30 mins of being on hold 3 times. The woman that answers the phone in the RMA dept. tells me that I can ONLY deal with one person " Aaron Neil " to resolve my problems or replace my board. After no less than 10 voice mails left for this gentleman I have not received a reply as of yet..and truethfully I don't expect to. I filed a complaint with the BBB ( for whatever good that will do ) and the BBB has them listed with unsatisfactory business practices and numerous " no replies " to other customers problems/ request for assistance.
$190 plus $15 shipping costs back to them down the drain I feel."
"ASUS has great products, but the worst customer service. It took me an entire month to get an RMA number from them for my motherboard that failed. I'm still waiting on even hearing where the process is. Meanwhile, my business is suffering due to the server outage that was running on that board. Any email sent always took exactly five business days to receive a response. I purchased ASUS products for their reliability, but if they can't support their customers, they aren't reliable at all. I won't be purchasing ASUS products ever again. "