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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5
Featured Review


Verified
5/5

2013-07-03

"As a Programmer for a software development company, I needed a new PC in short order as my Old Dell suddenly died. After some talking with friends and research, I selected AVA Direct based on reputation. And I've not been disappointed. Every step of the way, they have been just terrific. When the PC arrived at my home, I was impressed in the way it was packed, the unpacking instructions, and the follow up on my purchase. And when I did have a technical question, they were very quick to respond. My new PC is fast, and highly flexible. Just what I wanted. I highly recommend AVA Direct."

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Verified
5/5

2013-07-03

"By far the BEST support offered by any company offering custom PC builds out there. I've got quotes from other company's, but AVA and Mr. Mundy helped adjust my order before it was even placed to provide me with the best possible system for my buck! I couldn't be any happier with the fast responses thorough the ENTIRE build from Start to even days beyond me receiving my system. This system is blazing fast, liquid smooth and beyond exceeds my expectations! Its even amazes my friends and family. I highly recomend AVA Direct to anyone wanting a new PC or Laptop, from my personal experience, there the best!"

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Verified
5/5

2013-07-02

"Wow, what a great way to put together a computer. I am an average user, so I needed to ask a few questions on their Forum. My questions were answered quickly. Their tech/sales team actually reads the questions and answers with accurate and easy to understand language, not just some canned response. If you don't want the so-so quality of a big-box retailer, then AVA is the place to go."

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Verified
5/5

2013-07-01

"There was not one thing about AVADirect I was displeased with. As I go off to college next year and I would see myself as a somewhat avid gamer, AVADirect had the laptop I needed. The great thing was I was able to customize everything within the laptop. I started with this MSI laptop as the base:
http://tinyurl.com/JoshsAVALaptop

I upgraded the RAM to 16 gb, the harddrive to a 250 ssd, the network card, bluray, etc... Needless to say everything I'll be needing. My budget was $1,500. I did go a little over after taxes, but it was definitely worth it.

I ordered the laptop on June 11th, and I got it June 28th. I was amazed at how fast the laptop was assembled and shipped to me - being a custom build.

Many may rebuttal saying, "Well there are many other sites that do the same thing." Yes, very true. I did a little research before choosing AVADirect. When upgrading or downgrading parts, they charge basically market value of those parts. A little bit more, but its understandable because it is straying from their default design.

What I was impressed with most is their customer service. If I had a question, a representative always responded with a nice, informative response.

If you're going to order a custom laptop, AVADirect is the way to go.


Just a note: When looking at my ratings below, don't judge the 4 stars under "How likely are you to shop at AVADIrect in the future?" Simply, I don't believe I'll have to order something in a good few years because of their quality laptop.
"

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Verified
5/5

2013-06-19

"Pricing and turnaround time was excellent. I ordered a Clevo-based laptop, and AVADirect's wide selection of components and competitive pricing allowed me to get a much better machine for the price than I originally expected."

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Verified
5/5

2013-06-18

"Joseph and the team at AVADirect have been great to work with. From off the shelf to custom, they are have been helpful in creating solutions from our consumer to enterprise needs."

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Verified
5/5

2013-06-18

"I was very pleased with the work of the staff, their interaction with me, and integrity in the work that they do. The service was as promised and delivered on time."

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Verified
5/5

2013-06-14

"The people behind AVADirect know how to build the most exotic and complex computers in the world using the latest tech. It's also their goal to make every customer 100% satisfied with their purchase. The staff are friendly and caring and they always answer the phones whether you are contacting the sales or the tech-support. They stand behind their product years after you've made the purchase which speaks a lot of their integrity. "

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Rep reply posted 2013-06-21
A rep from AVADirect Custom Computer, MerchServe, has responded:

“Customer service is a high priority for AVADirect, and also remains as one of the best within the industry.

We are delighted to assist our customers in any way possible, and will continue to enrich all facets of our company to ensure high customer satisfaction.

Alex Sonis
CEO”


Verified
5/5

2013-06-08

"My Custom PC turned out great. I got exactly what I wanted. The people I dealt with were very responsive and knowledgeable. I believe that I got a very good deal; a great PC at a fair price. They packed the PC for shipping very, very well. Obviously, they know what they are doing."

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Verified
5/5

2013-05-30

"In my opinion there is no better place to purchase computers! Excellent customer support! Fast shipping with secure packaging. Great customization options with very reasonable prices. A very happy customer! I will definitely buy again!"

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Verified
5/5

2013-05-28

"My experience ordering a GAMING PC, Core™ i5 / i7 Z77 2-way SLI® / CrossFireX™ Custom Gaming System from AVA Direct could not have been any better. The entire team was extremely courteous, professional, and responsive (specificially Joe Mundy, Eric Malcolm, and Asya Sonis). Thanks to the entire AVA Direct team for a job well done!

Bill from Tampa
"

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Verified
5/5

2013-05-20

"We received the computer and I must say I am impressed. The assembly and meticulous attention to detail is amazing. I do not know how it could have been any better. The performance of this system is unbelievable and I hope that the dependability is as good as the first impression. My hat is off to you all and I will definitely return for our computer needs. It was worth the wait. Your assembly team should be congratulated. All the best, Jesse "

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Verified
5/5

2013-05-20

"I bought a couple of workstations from AVA Direct recently and support from sales department was great. Given that I'm from Mexico City, we had to coordinate the shipping to a specific location where I could pick them up in a specific time frame.

They also helped me to choose the best option in terms of performance/price since I wouldn't be allowed to import the workstations if the price range was over certain limit.

Finally, the packages were perfect even after flying back (no breakage or damage).

I definitely recommend AVA Direct.
"

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Verified
5/5

2013-05-16

"Endless customization options, every major brand and newest and latest parts available. Great build quality, the inside of my pc is flawless, they've done a beautiful job running cables. When comparing same build on other major pc boutique websites averaged anywhere from 20%-30% more for same build"

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Verified
5/5

2013-05-16

"I had many questions about my specific order, and guys from AVA costumer survey responded to them all and I actually learned a thing or two from their tech guy..
Also I like the fact that they have called me to confirm all the details just in case it was someone else trying to use my card.. Made me feel as they really care personally for my satisfaction.
All in all,
I will definitely make my next purchase of electronics product with AVA Direct
Once again, thank you guys!!!
"

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