"The customer service from amain hobbies is excellent. I've phoned twice in the last two days with questions, and each time they've gone above and beyond!! I was able to get my affairs in order and be on my way. I don't typically leave reviews, but the service blew me away! again, excellent service and they always have the components I want!!"
"I had a great time as they offered great customer care."
"just bought my first RC car and their service was pretty amazing. If I buy something else, I will definately look there first. "
"You can't go wrong with AMain. They have the best selection and always have knowledgable folks to answer my RC questions. Top notch. "
"Fast and not expensive delivery to Russia. More than 90% of items always in stock. Huge variety of small parts. Customer support good too.
Pretty satisfied!"
"I made a first time purchase from Amain.com on November 10, 2019. I purchased a item that the website clearly had and currently has INSTOCK noted on the website. Let me add that this item was a $429.00 item with a shipping cost of $157.99 so basically I had $600.00 into this transaction as a new customer. A full 7 days passed and I was becoming somewhat concerned. I just had a bad feeling about it so I sent 2 messages inquiring about the status of the order via their website. Those requests was never answered. The next day I decided to call Amain for a update and some direction on the order, I sat on hold for 20 minutes then the line goes dead. I then notice the chat box on the website so I am running out of options for simple contact with Amain.com. I used the chat box to try to communicate that way. I was connected with someone by the name of ERIC and I simply asked about the order. ERIC was very slow to respond. I found myself on this chat for nearly 30 minutes with no answers at all to my inquiry. ERIC would literally type a couple of words then vanish for 10 minutes.. it was terrible customer service. ERIC then begins to tell me that "they (Amain) was waiting on the item to come in".. to my surprise I said "wow.. the website said and still says that the item was instock" ERIC after more pauses and delays finally says that they have 2 warehouses and the item was in stock at one but not the other... (?) That made absolutely no sense to me. Either the item is instock like the website falsely says or its not in stock.. as a customer why does a warehouse matter to me? You have something listed as instock then that creates more people buying the item because it is "instock and ready to ship" right? Well, ERIC was not overly friendly, he had no true answer to the problem, barely spoke in the chat, was not sympathetic to a customer left waiting on a item that they do not even have and just didn't really care and should not be in any customer service position at all.
After sitting on this so called chat for over 30 minutes with this kid ERIC I had had enough.. He didn't make any sense and didn't seem to care one way or the other. No customer should have to reach out to a company 4 times in 2 days while using 3 different methods to get a $600.00 order update of some kind. TERRIBLE CUSTOMER SERVICE. I would NOT spend a penny at AMAIN.COM. They lie on their website about items being in stock, they are nearly impossible to contact and their employees are lousy at customer service. I order a lot online every single year and I mean A LOT. I spend thousands of dollars a year on my hobby alone. I have experienced good service and AMAIN.COM had a fair chance and completely blew it in every direction.
Do NOT spend your money with AMAIN.COM whether it be at their store in California or online. Take your money to a hobby shop that appreciates your business and bends over backwards to deliver good customer service. Never again will I order from AMAIN.COM and unfortunately for AMAIN I am a active member of several online hobby forums where we share knowledge. I do not just share good customer service with the internet but I also share horrible customer service and spread it to anyone and everyone to save them from dealing with a company that does not appreciate their customers. Hobby shops online are a dime a dozen and there are good ones out there but NOT AMAIN.COM. I told ERIC to Cancel the order and he happily did with out another word said... he had said so little to begin with I was not a bit surprised. "
"Bought a RC Crawler 2 weeks ago, still have not received it. Tried to cancel order to get my money back. They said I would have to wait until I receive it, then ship it back to them first. "
"Amain recently brought in UGears products and I love them! I've ordered quite a few of the models and Amain's customer service has been very helpful with advice on building each one (Muc-Off Dry Lube for bicycles is WAY better than trying to use candle wax!). Thank you Amain!"
"For some odd reason, A-Main Hobbies likes to **** people around. I would strongly suggest shopping elsewhere. "
"I bought a Team associated nomad, the 1st time I drove it, there was a loud clicking sound when I turned left. I called them and described the problem. No offer to return it as defective. They referred me to Team associates only and told me they would probably set me up with a new steering servo. Item was defective out of the box. No more Amain, no more team associated!"
"Too bad, havings issues like lost package and takes time for refund"
"Great service and products!
This is the place to shop, I use Banggood but the service is very very poor! They will not replace a $2.00 switch on my receiver, it’s been three months and they still will not reply!
Great service and quality here! (They make everything right quickly)
"
"1st order was easy no problems. next order item description on website was wrong . called them and the guy told me that i should have called and asked if the parts were right. after the description says it the right part. so called spoke to customer service she said they would credit my Credit card and the payed for shipping to return , until they got they returned parts. they gave me store credit and emailed me that there would be a 15% restocking fee. my big problem is she lied and told me that she would credit my cc , so that lie wasted a month if she would have told me that, i would've just bought the tires then will think twice next time about buying here "
"I have made many orders from Amain with ZERO problems. Their customer service phone support was great and their prices are competitive. Always a reliable experience."
"Editing my review as my complaint was answered lightning fast as well as I feel I wrote it out of anger. Actually haven't ever reviewed a company. It is nice to be able to honestly change the review to A++"