"I should have read the reviews on "the vacuum cleaner shop" and "a plus vac and sew". never received my item, never received an email. whatever you do, pay more,.... stay away!"

"beware of your internet orders...We received our shipped order. The brush roll we received does not look like the one pictured for 37.49. It looks like the $18 dollar cheapy. I asked to have this corrected....he said "that's what Hoover gives us". I told him I wanted the one pictured or my price adjusted. Guess what happened....NOTHING. Never heard back. So in this case.....you DONT get what you pay for"

"On 9/2/09 I ordered a hose assembly for my carpet cleaner. After no word on shipping after 7 business days I emailed twice, the link provided on the website (****@****) I never received an response. Today 12/2/09 I get a UPS shipping order saying the part is on it's way. I'll be sending it back and requesting a complete refund of all charges as I have already bought a new carpet cleaner. I will not use this company again - customer service Very Poor. "

"I ordered a part for my vacuum, I had not heard anything other than an order confirmation by nine days later; at that point I sent an eMail requesting status. I was informed that they did not ship the part until 9/21 (5 days after my order) and that it would take 7-10 business days for delivery.

Issues:

5 days to ship order
no notification when order was shipped"

"They had the part I needed and it was reasonably priced. Good email communication and good shipping. I look forward to future purchases from vacuumcleanershop.com. "