"I emailed them for a hard to find part for my Dell 700m and I had a response the next day via email. Received an email from the owner over with a price quote which I had no clue if it was fair, a bargin or marked up, but I haven't had my laptop running in months because the of the messup part (powerjack board). So, I'm too happy to wonder about the pricing. The customer service was top-notch and friendly. Email response is within 24hrs and shipping was extremly fast. A+ "