"I took a big gamble deciding to use Accent Outlet because they had zero reviews I could find. However they had the best price by far, so I decided to give them a try. After further research I found they also operate metropolitandecor.com and even use the same phone number. I was able to find a few reviews for them, and there were no real horror stories. I placed my order and after a week the order status said it was still awaiting payment. I called and they assured me the payment would get processed and sent to "shipping". A couple more days past and awaiting shipping was still there. I called again and was told that it would be shipping in the next 3 business days. The next day my order status finally changed to awaiting shipment. So I continued to wait almost 2 weeks, and tried calling multiple times, but only got voicemail. Finally I got my order in the mail, however it was only one of the lighting fixtures I ordered! I read the shipping attachment, and found out it was shipped directly from the lighting manufacturer. I do not know if Accent Outlet even has an "shipping" department. I decided to call the manufacturer directly and find out if the second light was on its way. They only had a record of one being ordered by Accent Outlet. So I called again, and got voicemail. I left a voicemail explaining that I was still missing a light. I also left a message through their web contact page. I did get an email the next day saying they would have another shipped and apologized for the trouble. I got that one within a week. After everything my order status to this day still reads awaiting shipment. I never got a single email confirming shipment or got a tracking number. That all being said, the times I got them on the phone, they were very nice and seemed to be helpful. If you are willing to stay on their butt and are not in a hurry, I might try them out."