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Return/Replacement policy:
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Verified
1/5

2004-11-14

"Ordered over a month ago on October 9th. Called on Oct 19th and they tried to sell additional products for the camera we ordered. When we refusted additional products were told it would be another week or two. Called back again on Nov 14th and told to look at another item on website and that the camera we ordered was still not in. UNSAT business. "

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Value the company offers
Is committed to quality products and services
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2004-10-18

"I ordered a digital camera from this company. When the salesman called to confirm my order he asked me if I wanted to also purchace a memory card and a battery I told him that I did not. He was not very friendly when I told him this. I asked him if I would get an e-mail confirmation when the camera was shipped. I did not hear his answer and thought that we had lost connection. I called him back, told him who I was and that we had lost connection. I then repeated my question. He replied, "I told you that when I talked to you before." and proceeded to hang up on me again. I immediately called back and was hung up on again. I thought about that for a day or two and then called and cancelled my order. About 5 minutes after I cancelled, I received an e-mail saying that the camera that I had ordered was out of stock. I feel like they only wanted to sell me the high priced accessories that they were trying to sell. I will never, ever order anything from this company again. This was my first experience at ordering anything this expensive on line, and I don't know if I will try it again, that is how disappointed I was with the experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is consumer focused
N/A
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-09-30

"These people are shysters, scammers and outright liars. I purchased a camera on line and two days later they called saying the credit card company needed to confirm my address. (Lie) The the hard sell Than for a battery that is usually $199 for $89.00 and insurance back and forth. It was a Sunday morning and I was unprepared and I actually agreed to a battery and insurance, and he quoted a total price including shipping and that was that. After I thought about it the total price he gave me couls not have been right as it was $180. more than the camera.

I called the next day and got the same guy(I think) and asked for the total again and for a revised itemized invoice be emailed to me.Very rudely he said he already told me the total. He said it would be sent in the package. I than told him I wanted to cancel the extras and was told it was no problem just send them back when you get them. All the time very rude .

When i recieved the package there was no Itemized invoice, , just a total of $474.00 for the camera and the other items were on the invoice with a zero price. In addition the "199.00" battery was actaully a cheap generic knock off 5001 that you can buy anywhere for $29 to $40. There was a notice asticker about an extended warranty but no paper work terms etc. Then the camera it self was not in an original factory box but with a plain box and photocopy of the camera and model number.

I did not even open it as i expect to get factory fresh packaged goods , not gray market "repackaged" merchandise. I called them immediately and told them I was not at all satisfied with any of the merchandise and was returning it. Crude and rude unbelievable stuff came out of the guys mouth.

Then he demanded a 15% restocking charge before he would give me a Return Mech Auth. I refused and restocking charge since the stuff he sent was not as advertised or represented. He then said I could do it the hard way or the easy way and I had 30 seconds to agree to send him a check for $50.00, which after he recieved it, he would give me a RMA Number.
Then he threatened have a collection agency hound me if I denied payment on my credit card. You simply can not believe a word they say

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2004-08-16

"got a call from the seller, with a hard sell on accessories and warranty. first told no battery, then a battery that would only last for 10 pictures. price for camera went from 172 to over 300 by the time he was done! i was VERY uncomfortable with phonecall, totally inappropriate and high pressure."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support