ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2007-02-02

"Had best price for item. Easy transaction through website. Good communication from seller (emails confirming transaction and shipment). Got item in time listed in good condition. Would do business with again"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2007-01-19

"Ordered LG phone case on Wed Jan 10, 2007 evening. Shipped with USPS 1st class mail on Jan 12, 2007. Received on Jan 17 morning, but it was not the same as the picture shown on the website. It had similar features with that advertised on the website, but definitely not the same. Either the wrong pictures were posted on the website, or it was out-of-stock, and a substitute was sent to me. I also checked on other websites for the substitute, and it was sold around the similar price range. So, I didn't feel it was a bait-and-switch. I didn't return it -- I'm keeping it. Overall, I'm slightly disappointed, but not unhappy -- the substitute is OK.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2007-01-10

"Their website doesn't say whether or not an item is in stock, but I called them to check and was able to talk to someone immediately. No problems with the ordering process and I received the item in a reasonable amount of time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-09-18

"They delayed my order for a few days and it took me contacting them threw there live chat function to find out. After talking with a rep they gave me a 4 dollar rebate and my order arrived a few days later. Very nice to work with."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with

Verified
1/5

2006-09-15

"I ordered a car charger for my cell phone from AccessoryGeeks.com on August 11th for $10.99. Received the product quickly, but upon trying to use it realized that it was faulty and didn't work. I checked my invoice and their website and realized I needed to request an RMA# to return the product, (at that time I merely wanted an exchange.) After submitting my request and waiting a week I still hadn't received a response so I sent in another request. Again, no response so I t ried a t hird time the following week, with no response. I sent an email directly to their so-called customer service department with no response. I've called twice, once being put on hold so long I finally gave up and the second being told someone would call me back with an RMA#, but again, received no call. At this point all I want is my $10.99 back and they can have their shotty product back. Very frustrating process and I'd certainly never do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services

Verified
5/5

2006-07-22

" I read many negative comments regarding AccessoryGeeks.com before placing my order with them, and was extremely worried that I might get burnt. However, the pricing was excellent, and I was unable to find the cellphone case I was looking for somewhere else at the same price. I therefore went ahead and bought it, choosing the free shipping at check-out. I got two emails within 3 hours one stating that the order was placed, the other one saying that it had already shipped. Within two days I got the case, and it is excellent. My whole experience with AccessoryGeeks.com has been AMAZING, and I will buy from them again in the future. I cannot believe I got the packet in two days without paying a penny for shipping. WAW!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
N/A
Is committed to quality products and services

Verified
1/5

2006-05-31

"On May 16, 2006, I ordered a Jabra c250 hands free that is advertised for $14.99, and a hands free converter for samsung SGH model phones. The next day, I received an e-mail informing me that the items had been shipped. On May 19th. I received the converter, but not the hands free. On May 23rd(one week later), I contacted AccessoryGeeks and was told that both items had shipped on the same day and that the postal service was at fault. On May 25th, I was told that the item was actually on back-order when I placed my order, but the item was now in stock and had shipped two days prior to me calling. On May 30th (five days later), I still had not received the product, so I called to cancel the order for the hands free. I talked to Mke, who assured me that he would pass my request to cancel, on the their accouting dept. I asked to speak to someone from the accouting dept., and was denied.
I contacted AccessoryGeeks again on May 31st(next day), and there is no record of my request to cancel the order, nor have I received the remainder of my order. I will have my credit card provider to dispute the charges. I will never do business with AccessoryGeeks again!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2006-04-22

"I ordered my items that were in stock on 4/08/06. Received an email that the items were shipped on 04/10/06. Still have not received the items. Post Office says they do not have the item. The company contacted by email said it was shipped out. Contacted by phone and had a very long wait for customer service. Finally, got a lady who then told me she would need to contact shipping manager and had another long wait of nothing. Called back again and explained my frustration with their service and got the same routine would have to talk to shipping manager. She finally told me they would ship out the items again. Have yet to receive notice they have ship the order out. This has been the most difficult company I have dealt with online. It is easier to get through on Dell or Mircosoft technical support on their peak hours than it is this company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Overall technical support
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-03-23

"ACCESSORYGEEKS.COM IS THE BEST!! EVERYTHING WAS IN STOCK AND I GOT IT IN 2 DAYS!!!! WONDERFUL SERVICE!! CUSTOMER SERVICE IS SO NICE!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
2/5

2006-01-13

"Wow...and not in a good way. I also do a lot of online shopping, and this is a first for me. On 1/6/06, I ordered a holster for my XV6700 PDAphone. On 1/9/06, my credit card was charged. After not receiving any shipping confirmation, and no returns to my e-mails, I called. They told me that it was on backorder, even though it said "Shipping within 24 hours" and still says that to this day. It is now 1/13/06, and I have cancelled my order. They better return my money.

EDIT: Oddly enough, after being told that my product was on backorder, and having cancelled my order, the product arrived today(1/19/06) via what was supposed to be USPS Priority. Still won't shop here again, they're obviously pretty incompetant. I think I just lucked out.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2005-12-18

"Worst experience ever with an online retailer. I ordered and was charged for a cell phone battery over a month ago, and still haven't got it. They don't answer my e-mails, I have called customer service several times and they say they will get it right out to me. I did receive a defective cell phone case that I ordered on the same day as the battery, (but it covered some of the buttons on the side of my phone, and didn't have a hole for the speaker on the back). I sent the phone cover back over 2 weeks ago and have not had my account credited for this yet. So, as of today I have been charged for a battery and a case, and have nothing to show for it except for a bad attitude and a bunch of frustration."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
N/A
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
N/A
Speed of web site
N/A

Verified
1/5

2005-11-21

"I have bought items from a number of Internet companies; AccessoryGeeks is by far the worst company I have dealt with. They are very nice on the phone, but it takes them days to get an order shipped. On 10/26/05 I paid for priority shipping. It took 9 days to get the order to my address and it was not complete, one item missing, (parts for my cell phone). I called the company (customer service) and was told the missing item would be shipped right out. One week later, I got the item and it was for a different phone (wrong part). Today is 11/21/05 and I am still waiting on the rest of my order, almost 4 weeks from when this started. I have talked with them a number of times but it does not do any good. I will not use them again, there are to many other companies that want your business and they work at keeping it. AccessoryGeeks customer service stinks, I would suggest if you are looking for the kinds of items they sell, to deal with a different company, one that will work with you and understands what customer service means. They have never mention to repay for the priority mail which took them 9 days, they seem indifferent as to the customers problem, All AccessoryGeeks says is we will get it out to you? You are supposed to guess when that will happen? If you have a couple extra weeks, like waiting for your stuff, frustration, and dealing with indifferent people then AccessoryGeeks is the place.
Update, 4 weeks and still waiting, they will not return your calls or emails, AccessoryGeeks is a very customer unfriendly company.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-11-21

"The order was shipped the same day and arrived shortly with USPS, although tracking number never showed up in the USPS website."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2005-09-21

"This company is full of crap or some other wastefull substance. I ordered two simple items from this company; 1 Motorola phone tools (CD and data cable) and 1 faceplate for my phone. The order and shipping was in a fairly timely manner.

When a package arrived, it was missing the Phone tools but had a faceplate in it - just not the one I ordered. I called and they quickly responded with telling me they'll be sending another order and it'll take 3-5 days. 5-6 days later no package arrives so I call. They can't confirm the reorder shipped so are resending it. 5-7 days later, still no order so I call again. I have them verify my address and it is still correct in their system. Baffeled, they tell me they will send it again. They shipped it on Friday and I got a package the following Monday. Phone tools and faceplate in this one, however, wrong faceplate again! I called one more time and they said they'll send me the correct faceplate for the 20th time.

Buy from someone else.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-08-07

"Had the mobile phone battery I needed. Fast ship, good communication."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services