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Verified
1/5

2008-04-07

"I placed an order for one thing and got something else. They where rude and not helpful. It just caused me aggravation, time on the phone arguing, and another trip to UPS. I will never purchase from them again!!!!"

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Verified
5/5

2007-01-18

"On December 19, I ordered a Kitchenaid stand mixer and cloth cover. The order shipped the very next day and was received in perfect condition on December 27 via standard UPS delivery. Both items shipped together in the same box. Upon shipment, I received an e-mail with the tracking number and the expected delivery date. I am pleased with the buying experience and would order from Ace Hardware Outlet again."

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Verified
5/5

2006-10-03

"Wow - Ordered two days ago and entire order delivered. Will buy again."

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Verified
4/5

2006-06-13

"Ordered a hard to find item from this merchant as they were the only store showing the item in stock on a Froogle search, despite their price being $10.00 more. Got an e-mail from them next business day stating their inventory was off and the item was backordered but should be back in stock two weeks later. That went by, no news. I contacted them by e-mail and requested a price match since the item wasn't in stock; it was still backordered and they did agree to refund the difference. Two weeks later they refunded the price difference, then a couple days after that the item finally shipped. To their credit, acehardwareoutlet.com answered all my e-mails in a timely matter, though their english isn't perfect. If you're looking for a hard to find item and their website shows in stock, I recommend you CALL FIRST before placing a web order to avoid disappointment."

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
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Being easy to reach
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Being knowledgeable
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Resolving problems
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Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
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Overall web site
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Verified
5/5

2005-08-24

"Great service! Fast shipping! Ordered on 8/21 received on 8/23. Packing was fine no problems."

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Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
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Overall customer service
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Customer service being trustworthy
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Customer service resolving problems
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
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Verified
5/5

2005-03-13

"Bought a KitchenAid Stand Mixer for my sister-in-law. Excellent selection and prices. Prompt delivery. Excellent communication; Even sent confirmation of delivery. I would be comfortable and happy to order from this outfit again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-03-11

"One of the best on-line shopping experiences I have ever had was shopping with acehardwareoutlet.com. Their prices are great and the products are shipped extremely fast. They generally have a great selection of appliances at some of the best prices you can find anywhere. The service is second to none. They maintain excellent contact with the buyer through the entire purchase and shipping process. As opposed to many on-line discount stores that advertise low prices and then have no inventory, acehardwareoutlet.com has an extensive inventory of many great items at great prices. I have shopped several times with them and many other on-line sources, and I continue to be impressed by the excellent shopping experience with acehardwareoutlet.com."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2005-01-03

"Purchased a pasta roller as a Christmas gift on December 15th. The web site said it was in stock and would take 3-5 days to ship.

The order status said it was shipped, but no tracking number was supplied.

It's now January 3rd, and no product and no update.

Update: They responded to my email and shipped out a new item, and this time sent me a tracking number. No explanation as to why this wasn't sent out the first time. They did the right thing eventually, but I wouldn't count on them if you need something in a timely manner.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site