"I ordered common bike parts, two day later they wanted an additional $17 for shipping.
They are a scam.
I ordered four things and they said ALL of them are a special order.
I think it is different than the ACE hardware site.
"
"I did not have any problems with Ace Superstore. I ordered my product on a Thursday, they shipped it out that Tuesday and the following Thursday I received my item. I am enjoying my Living Accents Gazebo that I brought from them"
"None of the previous reviews seem legitimate as I bought at least 5 items from this store over Christmas break. I also purchased a vacuum cleaner for my wife. Fast service and shipping. Great customer service.. will buy from Ace Hardware Superstore Again."
"I had a difficult time finding a specific product. Ace Hardware superstore went above and beyond and got me. Customer service and also gave me a 20% off coupon for my next purchase!!!!
John Laster"
"If you would like to give your money to a company that is clearly going out of business, or a complete scam place an order with these dudes. I am shocked that Google continues to index their search results, and that Ace Hardware continues to let them operate. I ordered a $500 grill on 2/1/2011. Never got a shipping confirmation, never got anything, including the grill. I have filed a dispute with my credit card, so hopefully I will get my money back. "
"Ace Hardware took my order on December 14 - the main Christmas present for my husband, mind you - the item didn't make it to my house in time for Christmas. So, I call and ask about the order. They tell me that they took the order, took my money, and refunded it all the next day because the item I wanted was out of stock. They said that they sent me an e-mail letting me know, but I did not receive that e-mail. Now, other than being totally ticked off, I have a question for you. How the heck can they keep taking orders and even taking our money out of our accounts, for something they don't have in stock to sell? The jerks!"
"Takes my order only to cancel and refund the next day - merchandise still offered at the same price.
From the other comments it appears to be a pattern.
I don't recommend this store. "
"I placed an order and waited to receive the item for 10+ business days as was stated on my order confirmation. After not receiving anything, I called only to find they canceled my order without sending an order update. The CSR I spoke to was rude and extremely insincere. "
"Their site shows warehouses all over the U.S. One about 200 miles away in Illinois. I paid $16.47 for expedited service/shipping for an 8 ounce package and thought it would be delivered Tues. However, it was sent from Richmond VA UPS ground! When I complained they indicated it was within their 2-5 day policy. They also provided the tracking # today - - the same day (Thurs) it was delivered! Also the product was a different brand than advertised and had a California Cancer warning. If this is the type of service you can deal with, then do business with them. I certainly will not be a repeat customer!! Their prices are not the lowest either. I did business with them because they indicated there was a nearby in-state warehouse. NOTE THAT THE BETTER BUSINESS BUREAU HAS GRADED THEM WITH AN "F". "
"Great Experience! Wonderful customer service. Fast Shipping. Will continue to buy from acehardwaresuperstore.com "
"This is one of the worst online stores that i have ever purchased from. I placed a order for some 350' of building wire, the store then contacted me by email and said that they did not have the product after about 2 hours, then said, "we will not cancel your order until we have been advised to send a replacement." The replacement item is the same item i purchased, they just changed the price from 1.99$ to 412$.Thats not a problem to me that they messed up but it is a problem that no one answers there customer support and wont give me my money back for the items that I purchased!! "