"Avoid this merchant, they do NOT provide updates for online orders, they do NOT respond to voice mail messages (several) left on their unprofessional little analog answering machine, they do NOT respond to emails (several), they won't even respond to messages sent by consumers through PayPal's "Resolution Center" processes AND ... they do NOT process online orders.

We reached out to this seller numerous times regarding an order we had placed both with numerous voice mail and email messages. Phone calls, as well as emails, were made well within Ace Vacuum, Leesburg, VA's posted business hour, yet we never received a response. We decided to research various feedback forums and discovered numerous complaints of the same nature (unable to make direct phone contact with this Ace Vacuum, messages unanswered).

In addition to the time and effort this costs us, rendering absolutely no results, it was necessary to escalate this to PayPal's direct intervention to achieve a full refund/PayPal credit for the purchase, consuming even more irreplaceable time. I would strongly suggest that if other's outside of Virginia are considering an online purchase with this business that they avoid this seller altogether. Again, there are numerous complaints very similar to ours about this business's failure to fulfill orders, lack of any follow-up/updates, no response to buyer's messages/inquiries. I have even strongly suggested to PayPal that they cancel this vendor's PayPal business account due to numerous, identical consumer complaints."