"Thanks for the fast overnight service and email communication for pickup!"
"Quickly got my order and delivered paint product."
"I’m not sure what I expected, but it wasn’t the helpful and quick service I received, as a Walk-in customer. I came with just a question, which the staff answered. Then went the extra mile to examine the issue on my Scion, and offered to do the work for me on the spot. It was done within 40m, and for a very reasonable price."
"When I ordered incorrect part the parts department made sure I had a printout of all the information I needed. No pressure to move forward with my online purchase whatsoever."
"Part sent to me was incorrect, contacted by Parts Mgr all issues resolved"
"The injector arrived without o-rings and bottom seal. While trying to locate o-ring and seal, I've run into a wall. Autozone, O'Reilly's, doesn't carrie correct products. I've been chasing my tail for 3 days trying to find parts that should have been part of the injector parts package. BAD ADVERTISING ON YOUR PART."
"I got my part and also advice on where to get a paint for it to fit my car. I went to that place, got my paint mixed and other things to go along with it. I would say though that it wasn't a perfect way to paint with a spray can as paint wouldn't cover part evenly, no matter how much I tried. You certainly need professional sprayer to do it properly. I'll see tomorrow the final results, hopefully it's not too bad. Nothing to do with Jeremiah though"
"Good price, great communication, and fast local delivery. Will definitely be back!"
"The parts department staff gave me a call to know a part I'd ordered was discontinued and had an alternative on hand and at the ready. Smooth, quick pick up."
"I was able to get the part I needed quickly when almost no one else had it. It was a simple and easy process. "
"Excellent Fast Service 5 Star Dealership! "
A rep from Jerry Ackerman Toyota, JerryAckermanToyota, has responded:
“On the parts lookup illustration, the injector is listed as coming with an o-ring that goes into the fuel rail, which is usually already installed on the injector. We apologize for the inconvenience if it was missing. The bottom seal or "vibration insulator" is listed in the parts lookup illustration as a separate part. In the future, while looking up your needed parts online, if there's any question on what the part includes, please contact us first and we will clarify. Once again we apologize that the experience didn't meet your expectations. - Ackerman Toyota Parts Department”