"I have had bought a long period of time with acronis, payed for 3 years for 5 pc's but had many issues, even to get the other pc's installed and s
Till i needed to retore my pc and could not restore the system i had "protected by acronis"
Nothing could be restored at all and i had to simply reinstall my whole system, but before i had several issues with it as well. That it did not want to safe the image to my nas nor would be allow to make a connection with the nas..... so had to buy another harddisk.
You never get usefull help from the helpdesk at all as well, they simply seem to have no clue what they are doing. Funny enough 20 years ago when i worked as system engineer they where pretty darn good but maybe that has todo with the fact that was with a enterprise license for many machines.
Maybe that was why i got good help back then, but to be honest with win 10 its been a drag to get a solution which really works most do not even see the windows partition at all. You have to first partition the drive before it lets you do anything and guess what then most of those so called tools start whining they can not restore it .....
So i had my fair share of software which is often pretty pricy but when you need it the most it simply fails to work.
I admit even after many years still to be **** at acronis and several others selling stuff what often really not work at all. On the other hand windows its own products are crap as well.
You end up in most cases to have to start from scratch which mean for my system that i am busy 2 to 3 days to restore it as i like it to be.
"

"I purchased a year of backup service. Backup began failing 1/1/20. Acronis ignored my requests for support for 2 months! Then wasted hours of time on failed chat.Then turfed me to an offshore rep who had no idea what he was doing on a remote session and failed to get their software working.Acronis dishonorable refuses to give me my money back for the months of service they failed to provide. I think this outfit is commitiing fraud by promising a service they refuse to provide. STATA AWAY AT ALL COSTS."

"Based on all of the glowing reviews out there (wish I'd seen this site), I bought True Image 2020 thinking it was the gold standard. Boy was I ever wrong.

It functioned smoothly for about a month, and then did a strange thing where it duplicated my incremental backup twice. So now I had my original backup, and what appeared to be two unrequested clones of that. Thought that was strange, so I attempted to delete the duplicates. This then deleted the data in the first backup (my backup drive went from 600GB to 4GB of data). I was chatting with Martina Joseph at support through this and she seemed a) very distracted (it would take a very long time for each response) and b) not really sure how to help. She told me many people were facing this issue and then left it at that, saying vaguely that their "tech" team would contact me via email later.

So I re-created my original incremental backup and let it run overnight. When I checked True Image in the morning the new replacement backup I had made the day before was gone. Like *****!* gone from the True Image interface.

I had received an email from Martina by this point (apparently she is also the "tech" team?) This email was just a useless summary of the earlier conversation and boilerplate solutions to problems I was not facing. I informed her of my new backup disappearing, and requested a refund - as at this point I honestly could no longer trust True Image. Since I'd owned it for over a month she said no (though she did claim to check with higher-ups first). She said nothing about how to resolve the major issues I faced. ** UPDATE ** - Since posting this review, Martina contacted me again and said that they would process a refund for me.

Absolutely avoid this software. It seems it used to be great, but now they have gone downhill in a massive way.

I can also back up lizlowell regarding the failed backup message link leading to a broken link on their site (every time, every error).

"

"I have used Acronis since 1998 OK until ver.2019, the program corrupted the laptop boot up and the only way to fix it was to reformat the drive as the cloned version was unusable as well, consequently having to reinstall everything and losing some data. So when ver.2020 arrived I hoped that all was now OK, well this time I used it on my desktop with the same frustrating result. Tech support was of little help and as I am a retired computer service tech and previously had excellent results from the program I have come to the conclusion that Acronis latest versions are faulty and I no longer have confidence in the program. So user beware, it may or may not work for you. Acronis have refused to refund the purchase money."

"For all the good reviews this software has, you'd expect the interface to be at least somewhat user friendly. It's not! "The last backup has failed . . . Check for a solution." Clicking on that gets to a page with the message, "There is no information about this error available now. " "Cannot find Version 5." What does that mean? The drive is there; I can see it; I can see the previous backups; I can open files from the backups. It appears they want me to buy a newer version than my True Image 2018. Fat chance!"

"The support site is broken, it will just crash at every request and the software doesn't recognize your products. So you have to go through them, but you won't!! "

"They have some great products but, as everyone else seems to note, their customer service, somewhere in India from the sounds of it, is completely useless. I should of taken note when their sales team NEVER returned my call from 4 days ago. The product layout on their web page was done by someone not understanding clear and precise written information and logical layout. The day after I bought Acronis Cloud backup I could not access my account to verify the back up worked because they are performing a migration. This company seems to need a change out of upper management as this seems to be the norm from what I hear. I would STRONGLY recommend finding another company for whatever your needs are that brought you here, as I know once our contract is up we will be moving. "

"Since 2012 I have been using Acronis. I had just ordered in error the perpetual license for True Image 2020 this time as I wanted to change to the subscription version finally.
So they take my money, fine...But would they help to correct my error and change to the subscription and then I could happily pay the difference. They would not, and will force me to pay all over again for the subscription. Sad way to treat a long term client. They would have got more money out of me in the long run, so why do they make me want to look for alternative products."

"After a while acronis started showing pop ups saying that it would soon stop funtioning because i had less than 30% unused storage.
Acronis doesn't seem willing to change this behavior. Say it is a design bahavior. Bah. Any software can be redesigned.
I got different information about how acronis handles the situation when the customer exceeds the limit.
I changed to Idrive. Much better price also. Clear information about behavior at storage limit. Customer doesn't risk losing data.
"

"I purchased Acronis for remote backup in March. From the start, all they wanted to do was sell me more storage for $70. I only wanted recent backups and they kept such old stuff that there wasn't room for the new stuff. I couldn't delete old backups and when I reached out to customer support, I spent hours following their complex instructions to clear old data. At the point I lost patience and asked for a refund, they told me, "we know this is a problem and are coming out with an update soon". Why they made me spend all that time is still a mystery. When the update was announced, I tried again. I was able to delete my old backups but was still unable to do a new backup. I left the backup program running for 3 days and it backed up only 19% on my 2GB. I gave up and asked again for a refund. It has been over a week and zero response from Acronics. They obviously don't care since they have my money and are not interested in their reputation since I intend to post this information as much as I can."

"Tried to alter my backup. Could not find a place to do so without rebuilding from scratch. I just wanted to change the existing. Clicked the help button. Nothing. It doesn't work. Went to my online account to check and found that both backups had maxed out. I received to warning from Acronis that it had happened. One of them had not backed up since last September. They continued to take my money though.

I got on a chat to cancel the account. It turns out that if I want to be notified by email of any problems I have to check a box somewhere. Really? Acronis places the onus of communication on the client. The word that comes to mind is egregious.

And of course I'll never get a refund of the money I sent them all those months for a non-working backup.

I was continually prompted to update to a newer version. When I attempted to do so I was asked for a license #. I don't have one. I contacted Acronis and was told it was automatic with my version. All it needed was my email address. No one could tell me where this address was in the system or was supposed to be entered (nothing on the update screens) so I couldn't upgrade. You would expect them to know their own program and be able to walk me through the update, but no, they are clueless.

Stay away from this company."

"If you are an MSP - I strongly recommend NOT using Acronis Cloud Backup. On April 8th we started a data recovery (online download). The image we were downloading was 1.2 TB. I can understand a day or two to get the entire 1.2TB - today is April 13th and we are at 80%. To ensure it was not our systems we attempted to download another image onto another computer from a different IP location - Both locations have GB bandwidth. Our top download speed has been 126KB - Just over 2x dialup. We have contacted Acronis countless times but they have no clue. We spoke to management teams to have them start a local Disk backup to have it shipped to us - unfortunately they don't work on weekends so we never got our drive as they promised and the weekend support team is incapable of reaching anyone from management or the NOC team to provide a status update.

At this point we have no expectation that we will get any type of effective notification until Monday - a full 8 days since this started.

DO NOT USE ACRONIS - it may backup your data, but god forbid you actually need it back. I will update this review with more as it comes. I also recorded our conversation with Acronis and will post it just so you the readers can see for your self how pathetic their support is.

I have been providing IT services for over 15 years - and will NEVER use Acronis again."

"For the last 3 years, I have used Acronis True Image to back up my computers to the cloud. My 4 year old HP Envy Windows 10 office computer crashed February 11, 2019, on reboot after an update. The hard drive is toast.

I contacted Acronis and began the complete restore process on a 1 year old HP Envy Windows 10 that I had as a spare. I ran this spare HP Envy weekly to keep it up to date. It had no extra programs or data that I needed to save so I thought it would be an easy Acronis restore. The Acronis system process prepared the new computer [I think it formatted the hard drive] and started the restore process.

At about 20 hours and about 90% complete it stopped [failed] at an old video clip of my band. I spent the next few days going back and forth with Acronis support, trying different restore points that the Acronis system created in the cloud. Each time it failed on the same file after running about 20 hours. Acronis support took my numerous screen shots, system generated reports and all the notes generated my numerous support sessions and kicked my case up to their engineers, while assuring me they would get it fixed. That was 3 weeks ago. The last thing Acronis emailed me was instructions to start a new restore with a different restore point. I explained that file that it stops on is as old as the computer. It will be on every restore point. This is insanity!

So here I sit with the 4 year old crashed computer and a 1 year old perfectly good computer that is useless because Acronis wiped the hard drive. I would just like to get this computer back in running condition. Who should I call or what should I do to accomplish this? Needless to say I am canceling Acronis!!!!!!!
"

"since I bought the 219 imahe backup, have nothing short of problems, complications, waste of hrs of time and a lot more hassles and difficulties. we are going back to easy to use, windows 10 image backup."

"Their cloud product doesn't work, and their technical support is worse."