"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
" All bra's and **** fit. No
Digging underwire. Very Pretty
& Comfortable."
"Good service, arrived in time. "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"The quality of the products are amazing! "
“Hello,
Thank you for the amazing review!
We are delighted to hear that you love your new lingerie sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Product is just like it is on line. Fits well and sizes are what they say. I will order again but meet to keep in mind the time it takes to deliver. Took longer than I expected but did keep communication on the delays. "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Product quality is hit or miss. A few were decent, but the rest had rough thread, cheap fabric quality. Given the price, you can find better quality items at Target. Shipping is extremely slow with unreliable tracking information, even after taking into consideration the pandemic. I still haven't received an ordee submitted a month ago. I have used USPS for shipping needs and the delay with AdoreMe can't reasonably explained by the "shipping partner delay" as the company calls it.
If returning a product, make sure to pay extra to get tracking information and delivery confirmation. I neglected to do so and used the return label issued by company. The return was never received according to AdoreMe and I ended up having to pay for an item I don't even have.
I did have a good customer service experience in getting more information about my delayed order, but given all other issues, it wasn't enough to convince me to continue my subscription."
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry for the difficulties that you have encountered. It is not our intention to create inconveniences for our customers while ordering and we wish to ensure that all orders are processed, shipped, and delivered in a timely manner. We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Therefore, I will make sure to forward your feedback about the quality of our products and shipping to the relevant team in order for a further situation like this one to be avoided.
To make things right for you, we have refunded the $39.95 penalty fee which was charged for your exchanged order. Please allow 1-3 business days for the full refunded amount to reflect back into your charged account.
We also issued $10 worth of store credit to your Adore Me account which you can use towards your future purchases.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I received incorrect items. "
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest order. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
There must’ve been some issues encountered during fulfillment. I'll be sure to pass this incident to our team to prevent this from happening in the future.
After taking a look into your account to gain some further insight into how we may assist you at this time, I could see that you have already been assisted by our customer care representatives on this. As already mentioned, we ask for your cooperation to process an exchange on your account and we'll ship the correct sets right away.
We know this may take a little effort so we've credited your account with $10 worth of store credits that you may apply towards a future purchase.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I never received my recent order. All I was told when I reached out was that the postage was slow because of COVID and weather conditions. This was weeks ago, and I still have not received my package, nor received a refund. "
“Hello,
Thank you for bringing this to our attention.
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
I did some digging and sadly, it seems your order is lost in transit since no tracking updates have been listed for it for several days now. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
As we don't want you to wait any longer and to ensure an effortless resolution to your situation, we already provided you with a voucher to replace your set. We've also added $7.95, into your Adore Me store credit account, so that you may purchase an additional panty with your next purchase.
We always guarantee assistance whatever may happen to your package. If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Adore Me
help@adoreme.com”
"Title says it all, shipment arrived 10 days after expected delivery date. "
“Hello,
Thank you for bringing this to our attention.
We are very sorry for the difficulties that you have encountered. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me. We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
I did some digging and see that your latest order was delivered on February 20, 2021, which is still within the timeframe. Please be informed that packages take 6 to 12 business days to deliver with the free shipping method not counting the 1 to 2 business days processing time in the warehouse.
No worries! We appreciate your feedback and rest assured that we are working alongside our shipping partners to improve our shipping and you will not encounter issues in the future.
If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Adore Me
help@adoreme.com”
"I had ordered for the 2 day shipping or whatever the express option was, but it came in 4-5 days instead.
Otherwise, it was all great. The items I ordered were good quality and fit really well. "
“Hello,
Thank you for taking the time to write this review.
We are delighted to hear that you love your new lingerie sets and we look forward to serving you again in the future.
However, we are deeply sorry to hear that it took so long for your package to reach you. Packages take 2 to 4 calendar days to deliver with the express shipping method not counting the 1 to 2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words we have issued $10 worth of store credit to your Adore Me account.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Forgot to include promotional gift and received poor customer service in trying to get it resolved"
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest order. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
I took a look at your account and see that you have been contacted by our customer service representatives who have sent explanations regarding the free gift. As already mentioned, we can no longer edit your order to add the free item after it’s placed which is why we've issued a $10 worth of store credit to your Adore Me account that you can use towards your future purchases.
Also, we'll keep you posted on our new promotions and free gifts every month.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I'm very satisfied with my recent orders with Adore me. They are a little pricey but they have great quality items and the shipping is always secure and on time."
“Hello,
Thank you for the amazing review!
We are delighted to hear that you love your new lingerie sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I ordered 2 items that my wife loved and she looked absolutely gorgeously ****. She loved the fit, style and color (she never had purple before). Will definitely be ordering again!! Thanks Adore Me!!"
“Hello,
Thank you for the amazing review!
We are delighted to hear that your wife loves her new lingerie sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Adoreme has good selection of reasonably priced lingerie and similar things I get for my wife. I realized I had purchased the wrong cup size on a couple of orders. I followed the directions provided on website and what I thought was going to be a difficult process, turned out to be pretty painless. I printed the return label and was given exchange vouchers. All I had to do was order the correct size and apply vouchers at checkout. Pretty slick. Adoreme stands out ahead of a lot of companies."
“Hello,
Thank you for the great review!
We’re glad you had such a great experience. It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I bought my first **** bra and **** set after my mastectomy/reconstruction surgery, and the brought didn’t fit, but because it was a set I wasn’t able to exchange just the bra for a smaller size. The **** fit and I had already cut the tag out of them. Lesson learned: Do not cut the tag out of either item until you know BOTH items fit."
“Hello,
Thank you for bringing this to our attention.
We apologize for any inconvenience the sizing of our products may have caused. Don't worry, I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future. We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Furthermore, I took a look at your account and see that you have been contacted by our customer service representatives who have sent explanations regarding your request for exchange. As already mentioned, we do not offer the option to exchange a piece from a set. Since this was sent to you as a whole, this needs to be exchanged or returned the same.
Kindly note as well that the products received 30 days after delivery, dirty, damaged, or incomplete will not be accepted.
Please accept our sincere apologies for the inconvenience this has caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I ordered 2 sets of ****. They were advertised as 5 for $20. I received one of each. I will never order from you again."
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your latest order. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
Upon further investigation, we could see that you only selected two items from our Panties section that's why you only received two pairs of panties, and you were charged for their VIP price.
To be eligible for the 5 Panties for $20 offer, you need to add five qualified items to your shopping bag from our Panties section and the discount will be applied automatically at the checkout.
I hope this clears up some misunderstandings.
No worries! We'll still keep you posted on our new promotions and free gifts every month.
Should you have any other questions or concerns, our customer care team is always happy to help.
Best regards,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”