"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I really wanted to love adore me but every time I ordered bras the sizes weren’t right. Multiple bras in the same sizes fit differently, and the size chart was inaccurate for me. I never ended up finding a bra I actually could wear since they all were too small. It felt like even when I sized up they were the same size as the last one I bought. Plus the materials are scratchy. It’s too bad I bought the bras on sale because I wish now that I could return them. 2 stars because I really Like the underwear ! "
"I ordered a couple things that I didn’t like. It was so easy to exchange. I love everything I have now. "
"Sus productos son de mala calidad. No son como se ven en las fotos."
"Almost everything has been a perfect fit! The return process is soooo easy - thank you for that. The quality of the products has been great and everything I’ve purchased is a pleasure to wear!"
"Don't like how you have to be a vip and make sure to skip so they don't charge your card. Also customer service doesn't get back in timely manner "
"They are very cute! The tops fit, but the bottoms do not fit and I can not return/exchange them for correct size. Pretty upset I can’t wear them!"
"Always get good quality bras or lingerie when I order!!"
"Love all the choices and styles
"
"Quality has been great. Price is excellent. Variety is awesome. Love that I can get bras and **** to match. Very hard to find. Fit is as expected. Easy to order. Just takes a long time to get the order, at least two -three weeks."
"Bought three sets - underwear and bra
Needed to return 1.5 sets
System only allows for exchange of entire sets
System only allows replacement of entire set
Repurchase is regardless of price not same value with credit or amount due
Language on website isn’t clear for above items causing confusion/frustration
Customer service hard to connect with/slow response "
"Been shopping for my girlfriend and she love everything "
"Placed an order for the buy one get one sale, after 5 days it was cancelled for no reason. Contacted costumer support and they gave a very generous compensation for the issue but couldn't provide a reason for the cancellation. I had already re-ordered to take advantage of the sale and it took longer than sale was running for this first response. Again after 4 days the order was cancelled and again no reason was provided for why the order was cancelled but this time no compensation was provided, just an offer for them to place the order for me. But again, I had already placed the order as several items were needed in a week and shipping was already being pushed to the point it may not arrive in time. The third time I also purchased less (due to the sale being over) and placed them across multiple orders, this way if an order was cancelled, I might still get some of the items by the time they were needed. So my large order was cancelled twice (all items were still advertised in stock after they were cancelled) during the sale and my multiple small orders after the sale went through with no issue. Customer service is hit or miss - first interaction was great (all previous had been at least helpful if not great) but the second was really lacking. Products are great but not the cheapest and when you factor in hours dealing with customer service and placing the same order several times after repeatedly being cancelled, is it worth it? I am still on the fence..."
"I ordered two sets for Mother's Day for my wife, but they were the wrong size. I went to use the fit guarantee, and discovered that they weren't covered."
"The material and workmanship has drastically declined and every order has shipped later than promised, even if paying for faster processing. After years of buying from adore me I finally cancelled my membership. "
"I love all the bras I've gotten from AdoreMe. They are comfortable, beautiful, and fairly inexpensive. Thank you! The service was quick, the products are great! "