"Ordered an item from them, money was removed from bank account immediately. Was told shipping would be within 4 weeks, .. never received email indicating I had ordered anything, never received shipping email. After waiting the 4 weeks, checked with their customer service; was told item was out-of-stock. Checked their website, item was still listed there, and NOT listed as out-of-stock. Contacted customer support again. Was told it would be shipped as soon as they received it, after another 4 week wait and still nothing, attempted to contact customer support once more, and customer support was no longer available. Luckily item was fairly inexpensive. Wrote the lose off as a lesson learned. This was in 2013. After checking reviews of other Canadian companies, found one that is everything that AdultSensations is not. "

"I WAS RIPPED OFF! I placed an order with them in March 2013 and have received nothing but a headache. I have been in contact with their support team on more than one occasion and when I got mad I was told "they won't deal with me any further until my attitude changes"?! WHAT? My attitude? How about sending me the items you DO have in stock and I'll gladly wait for the remainder; never heard from them again. And I might add, their customer support is no longer in service, I have sent an email to Facebook to advise them to shut them down as they are nothing but CROOKS & FRAUDS. YOU HAVE BEEN WARNED!"

"DO NOT BUY FROM THIS COMPANY. They are a scam. They basically take your money, don't send you the product, and make up some story about how it isn't in stock. This is criminal."

"7 months after ordering and several exchanges with their support team, and NOTHING. They essentially stole our money.

If you order from AS you have to be mentally challenged or enjoy letting someone steal your money. I am shocked they are still in business."

"Do NOT ORDER FROM THIS WEBSITE. I don't want anyone else to experience what I am currently experiencing. I placed an order on January 24th of 2013 for 2 items totalling $143. Twelve days later my order status still showed "Processing" so I emailed the company and it was only then that they informed me the product was out of stock. They had already taken my payment January 24th and never bothered to notify me of this. It is now April 16th (almost 3 months later!!!), I am the only one who has ever initiated a conversation with them and they are still using the same story, "sorry, this is a busy time of the year and the supplier is unable to give us a delivery date". I am full of anxiety because they won't refund my money, they won't give me a delivery date and this is an absolute abuse of the customer's trust. To top it all off I trusted them for too long and now it is too late to dispute the charge with Paypal or MasterCard. STAY AWAY FROM THIS WEBSITE--THEY DO NOT DESERVE OUR MONEY."

"As a lot of previous complaints around the internet state this company needs to have a better inventory management system. They take your money right away and the item you thought was in stock might not be. They will just make you wait if you want to cancel charge you a 15% restocking fee (even though the item wasn't in stock) and give you a credit at their store (no refunds).

I was in the same boat and I had to wait, when they finally sent the item they shipped it from the US so I had to pay the additional customs and duty.

There are far better companies in Canada to deal with. "

"Please avoid this company AT ALL COST.

I ordered for $180.00 worth expecting to receive my items within their guaranteed 4-8 day shipping - only to have them ship the items 4 WEEKS later and send me a bogus 'bonus' item in my package. Some lip balm tube that looks like it sat in the sun for years.

DO NOT ORDER from there. Just walk to the nearest sex shop - the corns on your feet will be less frustrating than their lack of professionalism:
"Hi,

Our shipping staff provided this as a free gift for your trouble. They are a very popular item and once of our best selling products of its type. Sorry that it did not meet your standards but you should be happy that we provided you with anything. During such a busy time of the year items can be out of stock and most companies just simply send you your product when it is available. We provided you with a small bonus for your trouble but clearly it was not appreciated.

Thanks,
Management
Adult Sensations""

"Horrible. Stay away. Ordered over three weeks ago, still had not shipped. Emailed yesterday to say I want a refund and was told all I can get is a site credit. Horrible customer service!"

"Save yourself from dealing with this terrible company. I was quoted 4-8 business days. After 8 business days, and several reminders, I finally got a nasty response from the company bragging that they've been in business over 10 years. That's great, but I wanted an apology. I will never shop here again. I just hope my order arrives, I don't want to have to deal with this awful, poorly-organized company who cannot keep up with the shipping time frames they create for themselves."

"Hi guys !!!

Do yourself a huge favor and never buy any stuff from AdultSensations.ca
I bought 2 items from them on August 6 2011...and I'm still waiting for it....and they do not cancel orders but they will gladly take your money though...

Mark"

"Terrible service. Ordered 4 days ago, and still no contact from the company. have left messages, sent support tickets, nothing. Just says "pending." Have called credit card company and cancelled order.

Do not buy from this company. They are a complete scam!"

"Terrible service. Order placed Jan.17 and billed to credit card same day. After 3 reminders, finally shipped 3 weeks later. Only one of 2 items was shipped. On Feb. 19 a refund was promised - and finally issued March 2 after repeated requests. My worst online shopping experience in ten years.
J.S."