"I placed an order for a KWorld UB499-2T PlusTV Dual DVB-T USB, completed their checkout and paid... I was then sent an email saying they are out of stock, but more was due in soon. I would however have to send them more money because they were increasing the price.... I asked them to fulfuill the order because I had paid and thus its legally binding... they refused... In the end i gave up and asked for a refund.... and now im still waiting to receive it !!!"

"Ordered goods yesterday online as my motherboeard had gone faulty so ordered replacement board, received confirmation via txt and email that goods would be with me the following day. Received a txt confirmation early in the morning stating that delivery will be made between 9am and 10am. Goods arrived within the hour. Built the system, all is working fine. Excellent delivery, excellent service. Thanks to advance Tec would recommend them to all friends."

"purchased a motherboard approximately 12 months ago which developed a fault. Contacted advancetec customer services and spoke with danny who was very helpful luckily the motherboard was still within the warranty period, he issued an RMA No and i sent the faulty motherboard back. Within 3 days the returned board was tested and deemed faulty by one of there technicians who then advised me a replacement board shall be sent to me which happened to be an upgraded model. I have now received my new motherboard which is working fine in my PC. Excellent communication and there delivery service is fantastic a txt was sent advising me when my goods are going to be with me, whould recommend this company to anyone."

"I have to admit advance tec have one of the best delivery services around. Placed an order and within 1hr i had an email in my inbox stating the date my parcel would be there. come the following day i received a text message early morning stating my parcel was out for delivery that day and even give me a time when it was due to be there. This is by far the best delivery service i've seen so far. "

"very impressed, ordered my product online on monday, arived tuesday excellent delivery service and i have to say their 1hr time delivery is amazing, made sure i was in for my parcell. "

"My computer failed within the 12 month warranty period.

The motherboard, CPU and RAM were returned and the motherboard was deemed faulty after AdvanceTec tested it.

I called after 18 days to enquire after it's repair or replacement and was told that they had returned it to the manufacturer and I had to wait 30 days.

Lee, the support staff (who refused to give me his surname) was very aggressive when I suggested that 18 days was too long and my contract of sale was with AdvanceTec and not the manufacturer. He would not give me a refund and said “that's just how it is”. He wasn't prepared to chase the manufacturer or offer any reassurance that my problem was being dealt with in a timely manner.

He did state that after 6 months they did not have to do anything other than send it back to the manufacturer.

I posted the above on this website shortly after speaking with AdvanceTec. About 30 mins to an hour after posting I received a telephone call from Keehin Lomax, the area manager who said that if I removed the review they would send me a new board (after testing) the same day, if I didn't remove the post, I would have to wait 30 days !!

I need my computer for work and therefore agreed to remove the post, which I did.

A new motherboard (fitted with my original CPU and RAM) arrived the following day and I immediately installed it into my computer.

The problem still existed !! I called Keehin Lomax on a Sunday who said he would need to speak to Lee on Monday.

I called Keehin on Monday to be told that Lee hadn't made it in that day, but was expected in on Tuesday.

I called Keehin on Tuesday at 11am (support opens at 10am) to be told that Lee was expected in at 10am, but hadn't arrived - he would hopefully be in later !

I called later, but Lee still hadn't arrived, we agreed that I should send the motherboard, CPU and RAM back again for further testing.

I called Keehin on Wednesday where I was informed that he had finally spoken to Lee who said he fully tested the board before it left AdvanceTec and was working fully. He went on to say that the CPU had bent pins which I must have done since receiving the components back.

The CPU (which, by the way, doesn’t have pins - http://images.hardwarezone.com/upload/files/2010/02/76cf01eecf.jpg;pv2a88f5966278d737 ) was installed (and tested) by AdvanceTec before I received the components back – I just plugged my power and graphics card in and it still had the same problem.

He offered no solution other than to accuse me of causing the problem while believing Lee (the support guy) who couldn’t even tell his own company the truth about when he was coming to work !!

He suggested my course of action should be via Trading Standards.

POSSIBLY THE WORSE COMPANY I HAVE EVER DEALT WITH - I RECOMMEND STAYING WELL CLEAR IF YOU CAN.

I'm off to get legal advice."

"Good service, ordered Sunday arrived Wednesday very well packaged. Phoned me to check the delivery address which was the only order confirmation apart from PayPal receipt."

"Totally Incompetent At Best!
If you value your hard earned cash then these people should be avoided at all costs. Before making an order I queried them on the compatibility of 3 items that they stock and received the answer that there would be no problem with the components. On this basis I put in the order worth over £450. The next day after reading an online review that contradicted the answer I received from Advance Tech I contacted them again questioning the compatibility of the parts and quoting the review I had read. This time they replied saying they had contacted the manufacturer and in fact the parts were not compatible so the order was promptly cancelled.
After checking with my bank a week later the money still hadn’t been refunded so I contacted them several times by telephone and e-mail and got fobbed off with various excuses like that the entire accounts department were in a meeting and later that my money had been refunded. To cut a long story short it took over a month to get my money refunded and this was only after intervention from my bank and Trading Standards.
This company seems to operate in the grey area of the law, they will tell you anything in order to get your money but when they have it they will keep it for as long as they can and only refund when threatened with legal action. Both the bank and Trading Standards require you to wait 30 days before they can take any action on your behalf.
"

"Ive been shopphing from Advance Technologies for a little over a year now, and so far so good, they always seem to have the right stuff at the right price, i was particulary amazed with my recent purchase Asus Rampage II Extreme motherboard with it i got a free OCZ Neural Impulse Actuator - NIA this item alone is worth 89.00 in short they have always shown excellent aftersales support, goods have always arrived Nextday on but a few occasions but have turned up the following day. Keep the deals coming becasue ill be back for more would recommend this store to anyone who is thinking of buying from them "

"was searching online for a cheap socket 1366 motherboard as i screwed my board. looked everywhere for a decent motherboard until i came accross Advance Technologies.. they had these amazing bundle deals which i was thinkin are unreal purchased the Asus P6T WS PRO motherboard and also got a 20" LG brand new TFT for free which saved me £137 ordered at 3pm and received my order 10am today morning.
set my system up all works fine. excellent service very quick delivery. i now have a spare TFT which i will sell and recoup some of the money i spent and will defo be returning back to advance technologies for more computer equipments. would recomend any1 to purchase from these guys."

"Well where do I start..

I decided to purchase 2 gaming mice for myself and a friend, as soon as the order was placed I knew I had made a mistake.

Firstly the only confirmation you receive is from a third party payment called Sage Pay, Nothing from Advance Tec!

So i decided to use the online support just to make sure my order had been received. i spoke to a representative who said yes we have the order for the 2 mice. I then asked when my order would be delivered, his reply was "one moment please" then nothing he vanished.

2 1/2 Hours later i decided to try another help desk slot as this one might be broken.. again no answer for about 30 mins, then when I get an answer they say that all the online sales team are on there lunch please try again later, I kept trying for about another 30 mins until I gave up and called the store.

I was told when I called they they only had 1 mouse in stock, so I said can I cancel the order then please. To witch he said straight away, "that's cancelled sir" - Sorry but I do not trust online companies when they say that.

I then sent an email requesting confirmation that my order was cancelled.

The email said

"Dear Customer,

Your order for the two Razor mice have been cancelled."

I will never use this company again simply because they do not keep the customer up to date with there order and lack of customer dedication.

I hope you have more luck with them..

** I have now after emailing them again received my refund, but still will never use them again **





"

"Excellent service, Placed my order on Monday evening and received the product the very next day.. Their staff were well trained in there job and provided excellent support.. Also great job to the warehouse people who ensured my package was well packed to prevent damages. 100% would recommend to any one"

"First time ordered from AdvanceTech and certainly the last.
Ordered the graphic card worth £540. Money has been debited next day, so normal person would assume that the order has been dispatched. Nothing arrived few days later, then week. Two email enquiries were ignored (they supposed to be answered within 12 hours).
After contacting online support found out that the item is not in stock.
My question "why my card has been debited?" then went unaswered. Still trying to get refund and will definately contact Trading Standards. Bunch of cheats.
Now they threating me with legal actions for this review. Having a laugh."

"I went with Advance Technologies as they were very price-competitive and to give them an opportunity to gain repeat business from me. Sadly, this will not happen.

The level of customer service falls short compared to competitors I have used in the past. For instance, I received no email advising the tracking number for my parcel, which I thought would be standard. It took almost an hour to contact them on a Saturday to inquire why my parcel had not arrived. As a result, I missed the chance to have the item redelivered on the same day.

I'm afraid I will be returning to my previous supplier for my next order."

"Superfast Reply to email query -> Had problems paying for the Printer --> sadly, they don't take PayPal and the Server turned down my first attempt at paying with Visa [much to my Banks amazement]-- second attempt it worked. Fast Delivery by Courier at a reasonable price. I would recommend this Firm."